Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eric Omand

Kansas City,MO

Summary

Enthusiastic data professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of data analytics and training in SQL, R, and Excel. Motivated to learn, grow and excel in data science..

Overview

7
7
years of professional experience
1
1
Certificate

Work History

Software Support Specialist

Storable
Remote, United States
05.2021 - Current
  • Assist business stakeholders to generate insights by running reports, reviewing and analyzing reports, and answering questions about data
  • Follow up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Break down and evaluate user problems, using test scripts, personal expertise, and probing questions.
  • Analyze/troubleshoot data integrity issues and data discrepancies
  • Create/Add JIRA case to Salesforce Bug Tickets
  • Create and execute SQL queries via SQL database
  • Classify incidents based on severity and priority
  • Review and analyze log files
  • Investigate and resolve incidents with no known solution
  • Replicate and log reported bugs in bug tracking system
  • Create and log cases in Salesforce and ensure all issues are resolved professionally and timely
  • Consistently exceed Management KPI's
  • Carry out day-to-day duties accurately and efficiently
  • Participate in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Learn new skills and apply to daily tasks to improve efficiency and productivity
  • Devoted special emphasis to punctuality and work to maintain outstanding attendance record

Software Quality Assurance Engineer

E-gree
Remote, United States
11.2020 - 05.2021
  • Test Mobile (iOS, Android) and Web applications.
  • Participate in daily stand-ups and sprint planning.
  • Develop test cases against business requirements using TestRail.
  • Perform smoke, functional, UI, and regression testing.
  • Track and report defects with Jira.
  • Executed compatibility testing on variety of devices and platforms.

Technical Support Specialist

Kelly
Remote, United States
04.2020 - 05.2020
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Provide Apple customers support utilizing company resources, company protocols, and troubleshooting activities from virtual call center environment.
  • Helped resolve technological problems for iOS devices; iPhone, iPad, iPod, Apple Watch, and AirPods.
  • Common solutions include resolving username and password problems, data sharing & synchronization, updating software, verifying proper hardware and software configuration and setup, power cycling devices, navigating customers through application menus, and troubleshooting email issues.

Tester

Inspire, Awaken, Elevate, LLC.
Falls Church, VA
09.2009 - 09.2014
  • Performed A/B Testing on all marketing
  • Completed keyword research and analysis
  • Educated on all aspects of internet marketing content creation, blogging, on-page SEO, autoresponders, email marketing, landing pages, lead generation, and sales funnels

Education

Bachelor of Science - Criminal Justice And Computer Science

Central Methodist University
Fayette, MO
05.2021

Skills

  • Organizational Skills
  • Customer Service
  • Collaboration
  • Hardware and Software Repair
  • Analytical Skills
  • SQL
  • Microsoft Excel
  • R (Programming Language)
  • Data Visualization
  • Data Analysis

Certification

Google Data Analytics Certificate

Timeline

Software Support Specialist

Storable
05.2021 - Current

Software Quality Assurance Engineer

E-gree
11.2020 - 05.2021

Technical Support Specialist

Kelly
04.2020 - 05.2020

Tester

Inspire, Awaken, Elevate, LLC.
09.2009 - 09.2014

Bachelor of Science - Criminal Justice And Computer Science

Central Methodist University

Similar Profiles

CREATE PROFILE
Eric Omand