Eric O'Neal
Virginia Beach,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Planet Fitness
12.2023 - 04.2025
- Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
- Completed assigned tasks promptly, contributing to the overall efficiency of overnight operations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Customer Service Representative
Walgreens
09.2020 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Aided in loss prevention efforts by vigilantly monitoring the sales floor for potential theft activity.
Inbound Call Center Representative
Qualfon USA
04.2021 - 11.2023
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volumes of customers daily with a positive attitude and focused on customer satisfaction.
- Answered phone with friendly greetings to create a positive inbound calling experience for customers.
- Handled an average of 300 calls per shift to offer callers product and service information and dispatch service.
Education
Bachelor of Science - Information Technology
Strayer University
Virginia Beach, VA09.2025
Bachelor of Arts - Audio Engineering
Living Arts College@School of Communication Arts
Raleigh, NC03.2020
Skills
- Product Knowledge
- Information Security
- Call Management
- Data Collection
- Product Shipments
- Shipment Processing
- Customer Service
- Payment Processing
- Product Display
- Display Setup
- Product Labeling
- Inventory Replenishment
- Relationship building
- Account management
Timeline
Member Service Representative
Planet Fitness
12.2023 - 04.2025
Inbound Call Center Representative
Qualfon USA
04.2021 - 11.2023
Customer Service Representative
Walgreens
09.2020 - 12.2023
Bachelor of Science - Information Technology
Strayer University
Bachelor of Arts - Audio Engineering
Living Arts College@School of Communication Arts
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