Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Osborn

Grand Junction,CO

Summary

Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.

Overview

10
10
years of professional experience

Work History

Lead Service Technician

Milgard Windows & Doors
11.2013 - 04.2024
  • Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
  • Enhanced team productivity, conducting thorough training sessions for new technicians.
  • Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
  • Implemented safety protocols to minimize risks associated with servicing windows and doors including glass handling.
  • Improved customer satisfaction by promptly addressing service requests and providing knowledgeable support.
  • Increased equipment uptime by performing timely and accurate maintenance on machinery.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Streamlined workflow with efficient scheduling of service appointments and prioritization of tasks.

Service Technician

Pella Window & Door
11.2016 - 11.2018
  • Diagnosed and troubleshot problems, repairing, and restoring windows & doors to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of window/door features.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.

Education

High School Diploma -

Castle View High School
Castle Rock, CO
05.2012

Skills

  • Glazing
  • Window & Door Service
  • Customer Service
  • AAMA certified
  • Clean MVR 10 years
  • Diagnostic Skills
  • Fall arrest and fall protection certified
  • Boom Lift
  • Ladder usage

Timeline

Service Technician

Pella Window & Door
11.2016 - 11.2018

Lead Service Technician

Milgard Windows & Doors
11.2013 - 04.2024

High School Diploma -

Castle View High School
Eric Osborn