Eric Pack
Tooele
Summary
Over 30 years of experience in roofing distribution, progressing from laborer to operations management and sales roles. Successfully established a new SRS location in Utah, demonstrating strong leadership and partnership skills. Proven track record in customer relationship management and market analysis, with a focus on developing effective sales strategies. Consistently led teams to exceed performance goals while enhancing client satisfaction.
Overview
31
31
years of professional experience
Work History
Sales Manager
QXO
SALT LAKE CITY
11.2016 - Current
- Developed sales strategies to enhance customer engagement and satisfaction.
- Assisted in training new sales team members on product knowledge and sales techniques.
- Engaged with customers to understand their needs and provide tailored solutions.
- Attended sales meetings to discuss goals, strategies, and team performance updates.
- Utilized CRM software to manage customer interactions and sales data effectively.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
Territory Sales Representative
SRS
Salt Lake City
03.2013 - 11.2016
- Collaborated with marketing teams to develop targeted sales strategies.
- Analyzed market trends to identify opportunities for growth and innovation.
- Managed promotional campaigns to engage target audiences and increase sales.
- Oversaw budgeting processes to ensure efficient allocation of marketing resources.
- Coordinated market research initiatives to gather consumer insights and feedback.
- Built strong relationships with top customers and prospects and generated robust sales pipeline.
- Developed and implemented marketing plans to increase brand awareness, market share, and customer loyalty.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
OUTSIDE SALES REP
Pacific Supply
Salt Lake City
04.1995 - 03.2013
- Developed strong relationships with clients through regular visits and follow-ups.
- Identified customer needs and proposed tailored solutions to meet their requirements.
- Conducted product presentations and demonstrations to showcase features and benefits.
- Managed customer accounts by ensuring timely order fulfillment and support.
- Provided training and support to new team members on sales processes and tools.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Demonstrated products to potential customers and answered questions to close sales.
- Generated sales by prospecting, negotiating contracts and closing.
- Provided technical support to existing customers regarding product usage and installation.
- Utilized upselling techniques to maximize revenue.
- Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
Operations Manager
Pacific Supply
Salt Lake City
04.1995 - 03.2013
- Managed daily operations to ensure efficient supply chain processes.
- Oversaw inventory management and coordinated stock replenishment activities.
- Implemented operational procedures to enhance workflow efficiency across teams.
- Trained staff on best practices in logistics and operational safety protocols.
- Coordinated cross-functional teams to resolve operational challenges effectively.
- Analyzed operational data to identify areas for process improvement initiatives.
- Led staff meetings to communicate updates and foster team collaboration efforts.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Education
High School Diploma -
GRANITE HIGH SCHOOL
SALT LAKE CITY 05-1994
Skills
- Sales strategy and market analysis
- Customer relationship management
- CRM software proficiency
- Account management and revenue generation
- Team leadership and training development
- Product knowledge and effective communication
- Negotiation and conflict resolution skills
- Problem solving and active listening
- Direct sales and customer engagement
Accomplishments
Pacific Supplies Top Sales winner in the north district from 2006-2012
Timeline
Sales Manager
QXO
11.2016 - Current
Territory Sales Representative
SRS
03.2013 - 11.2016
OUTSIDE SALES REP
Pacific Supply
04.1995 - 03.2013
Operations Manager
Pacific Supply
04.1995 - 03.2013
High School Diploma -
GRANITE HIGH SCHOOL