Eric Partida
Oak Lawn,IL
Summary
Results-driven professional with proven ability to effectively manage high-volume claims while maintaining accuracy and efficiency. Skilled in performing detailed claims investigations and evaluating damages to assess coverage. Excellent communication and interpersonal skills with a talent for maintaining positive client relationships and problem-solving capabilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Generalist
Progressive Insurance
01.2025 - Current
- Investigated, evaluated and negotiated settlements of various types of insurance claims.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Reviewed and analyzed customer claims to determine liability, coverage and damages.
- Assessed claim information and recommended appropriate actions in accordance with company policies.
Storm Restoration Specialist
ILRG Public Adjusters
Bloomingdale, IL
02.2024 - 09.2024
- Applied knowledge of storm related damage to inspect properties in order to accurately assess the repairs needed.
Analyzed complex property damage claims and accurately estimated repair costs to determine appropriate settlement amounts.
Prepared detailed reports outlining the condition of properties. - Adhered to strict deadlines set by clients while ensuring quality standards were met.
Maintained detailed records of all claim activity, including documentation of conversations and correspondence with insurers. - Created efficient systems for tracking claim progress and ensuring timely communication with clients.
- Utilized superior customer service skills to maintain positive relationships with policyholders and ensure their satisfaction.
Managed high volume of claims while prioritizing urgent cases to ensure timely assistance during critical situations. - Responded to policyholder inquiries promptly and professionally, resolving concerns effectively.
- Processed claims efficiently, adhering to company policies and regulations while maintaining high accuracy.
Independent Claims Adjuster
Empathy Claims
Frankfort, IL
09.2022 - 03.2024
- Applied knowledge of storm related damage to inspect properties in order to accurately assess the repairs needed
- Analyzed complex property damage claims and accurately estimated repair costs to determine appropriate settlement amounts
- Prepared detailed reports outlining the condition of properties
- Adhered to strict deadlines set by clients while ensuring quality standards were met
- Maintained detailed records of all claim activity, including documentation of conversations and correspondence with insurers
- Created efficient systems for tracking claim progress and ensuring timely communication with clients
- Utilized superior customer service skills to maintain positive relationships with policyholders and ensure their satisfaction
- Managed high volume of claims while prioritizing urgent cases to ensure timely assistance during critical situations
- Responded to policyholder inquiries promptly and professionally, resolving concerns effectively
- Processed claims efficiently, adhering to company policies and regulations while maintaining high accuracy
- Investigated claims thoroughly, conducting interviews, reviewing policies, and analyzing evidence to determine coverage and liability
- Demonstrated strong problem-solving skills when addressing challenging disputes between parties involved in a claim
- Conducted interviews and recorded statements with insureds, claimants, and witnesses to facilitate fair claims investigations
- Evaluated claims and performed investigations to accurately assess damages and liabilities
- Processed claims efficiently, adhering to company policies and regulations while maintaining high accuracy
- Corresponded with clients, claimants, and providers to finalize and close claims
- Identified and documented key details of each claim, building comprehensive case file for accurate decision-making
Wellness Specialist
Therabody
Oak Brook, IL
03.2021 - 09.2022
- Used product knowledge, sales abilities, and customer relations skills to drive substantial sales
- Provided exceptional services and pleasant shopping experiences to retail customers
- Developed strong rapport with customers and created a positive impression of the business
- Listened to customer needs and desires to identify and recommend optimal products
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
Operational Supervisor
UPS
Hodgkins, IL
08.2018 - 03.2021
- Built customer loyalty and retention by delivering excellent shopping experiences
- Motivated and trained employees to maximize team productivity
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
- Encouraged and promoted ideas aligned to business needs and benefits
- Evaluated team member performance and productivity, provided feedback, and implemented corrective actions
Education
Associate of Science - Kinesiology
Moraine Valley Community College
Palos Hills, IL12.2019
Skills
- Insurance Claim Handling
- Property Inspection
- Damage Assessment
- Attention to Detail
- Problem Solving
- Multitasking Abilities
- Time Management
- Critical Thinking
- Excellent Communication
- Reliability
Certification
- Independent Adjuster License, 09/01/22, Indiana
- Independent Adjuster License, 09/01/22, Minnesota
- Independent Adjuster License, 09/01/22, Oklahoma
- Independent Adjuster License, 09/01/22, Rhode Island
- Independent Adjuster License, 09/01/22, Connecticut
- Independent Adjuster License, 09/01/22, Alabama
- Independent Adjuster License, 09/01/22, Louisiana
- Independent Adjuster License, 09/01/22, Nevada
- Independent Adjuster License, 09/01/22, Idaho
- Independent Adjuster License, 09/01/22, Oregon
- Independent Adjuster License, 09/01/22, Delaware
- Independent Adjuster License, 09/01/22, Texas
- Independent Adjuster License, 09/01/22, Michigan
Languages
Spanish, Speaker
Personal Information
Title: Claims Adjuster
Timeline
Claims Generalist
Progressive Insurance
01.2025 - Current
Storm Restoration Specialist
ILRG Public Adjusters
02.2024 - 09.2024
Independent Claims Adjuster
Empathy Claims
09.2022 - 03.2024
Wellness Specialist
Therabody
03.2021 - 09.2022
Operational Supervisor
UPS
08.2018 - 03.2021
Associate of Science - Kinesiology
Moraine Valley Community College
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