ERIC PHAM
Canoga Park,United States
Summary
Reliable and customer-focused delivery professional with years of hands-on experience. Proven track record of meeting tight delivery schedules, improving customer satisfaction, and exceeding goals. Strong safety record, route optimization skills, and physical stamina to handle heavy loads. Quick learner, team player and consistently contributes to operational efficiency.
Overview
10
10
years of professional experience
Work History
Amazon Delivery Associate
Rhyno Logistics
Winnetka, CA
11.2021 - 02.2026
- Step Van Certified.
- Efficiently sorted and loaded packages into delivery vehicles, ensuring accurate routing and adherence to safety protocols.
- Safely operated delivery vehicles, including vans and trucks, following assigned routes and schedules to deliver packages to customers within designated time frames.
- Demonstrated exceptional customer service skills, providing friendly and professional interactions with customers during deliveries, addressing inquiries, and resolving any concerns.
- Utilized GPS navigation systems and route optimization tools to plan and optimize delivery routes, ensuring efficient and timely deliveries.
- Collaborated with dispatchers and team members to coordinate and streamline delivery operations, maintaining effective communication and ensuring smooth workflow.
- Maintained a clean driving record and adhered to all traffic laws and safety regulations to ensure the safety of self, customers, and fellow road users.
- Proactively reported any delivery exceptions or incidents, such as damaged packages or delivery delays, to the appropriate channels, ensuring prompt resolution and customer satisfaction.
- Demonstrated physical fitness and the ability to lift packages weighing up to 50 pounds, ensuring safe handling and delivery of various-sized packages.
- Adapted to changing delivery demands, including peak seasons and special promotions, by maintaining flexibility in work schedule and prioritizing time-sensitive deliveries.
- Participated in ongoing training programs and workshops to stay updated on delivery procedures, safety guidelines, and customer service techniques.
Telemarketing Sales Representative
Dealer Services Inc.
Los Angeles
10.2015 - 09.2021
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Broke down objections using friendly, persuasive strategies.
- Educated customers about product or service offerings meeting individual needs.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Helped new telemarketers learn best practices, communication strategies and performance standards.
Education
High School Diploma -
Grover Cleveland High School
Reseda, CASkills
- Problem-solving
- Dependable
- Adaptability
- Physical stamina
Timeline
Amazon Delivery Associate
Rhyno Logistics
11.2021 - 02.2026
Telemarketing Sales Representative
Dealer Services Inc.
10.2015 - 09.2021
High School Diploma -
Grover Cleveland High School