Eric Pollard
Clyde's Restaurant
Alexandria,VA
1
Certification
18
years of professional experience
I am a driven team player with excellent interpersonal, customer service and communication skills with over 30 years of experience in the restaurant and service industry. Have a proven track record of managing staff, achieving goals, and developing strong client relationships.
Work History
Manager
4 Years 1 Month- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call outs.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised front of house operations, ensuring exceptional guest experiences and service quality.
Front Of House Manager/General Manager
3 Years 5 Months- Resolved guests complaints while maintaining positive customer environment
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Adhered to safe work practices
- Set performance expectations and provided honest feedback
- Maximized customer service by training staff, overseeing operations and resolving issues in timely manner
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Reconciled cash and credit card transactions to maintain accurate records
- Carefully interviewed, selected, trained and supervised staff
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
Assistant General Manager
1 Year 4 Months- Assisted General Manager in day to day activities which include supervised and scheduled 60+ employees (FOH and BOH staff) on daily basis. Interviewed and oversaw training for all new team members to company standards and procedures
- Helped maintain and improve employee and guest relations
- Dealt with all vendors on a daily basis and reconciliation of invoices
- Oversaw entire operation of both Brother Jimmy's BBQ and Irish Whisper on daily basis
- Assisted in training two managers who started in location
- Motivated and disciplined employees to maximize performance
- Enforced quality assurance protocols to deliver ideal customer experiences
- Handled cash in accurate manner and prepared deposits
- Motivated and led team members to work together to achieve targets
- Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures
- Monitored cash intake to eliminate discrepancies
Operations Manager
4 Years 8 Months- Assisted General manager in day to dayactivities, which included supervising and scheduling 80+ employees on a daily basis
- Interview and assist in training of all new employees to company standards and procedures
- Successfully helped grow sales to $7.5 and then $8 millionover the last three years, up approximately $1 million from three years prior
- Maintained par levels, purchasing, and inventory of all small-ware and paper goods
- Oversaw all building maintenance and repair, and communications with contractors
- Consistently met sales and labor budgets
- Assisted the marketing team in promoting the restaurant to local hotels and businesses
- As bar manager, I maintained par levels of all liquor, beer, and wine as well as conducted weekly inventory and prepared all liquor orders
- Closely monitored bar costs to keep them low
- Reached sales goals set by corporate headquarters on a monthly and quarterly basis
Head Bartender
3 Years 8 Months- Planned and updated menus to capitalize on changing trends in customer preferences
- Delivered drink service at busy restaurant and served over 500+ guests nightly
- Hired and trained staff to provide every customer outstanding service while strictly adhering to inventory controls
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships
- Created several new specialty cocktails for the menu while encouraging other bartenders to create recipes
- Worked with management to plan and implement special events to boost customer numbers and profits
- Maintained spotless, well-stocked bar organized and ready for any customer demand
Bartender
6 Months- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales
- Helped drive average ticket increases of 20% by upselling customers from shelf to premium brands
- Multitasked to meet customer, business operations and server needs with minimal errors or delays
- Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins
- Promoted products to customers to enhance bill totals with high-profit items
- Monitored patrons to keep alcohol consumption in designated areas
- Produced and balanced daily and weekly sales reports to assess and coordinate staff
Education
- Certificate In Event And Destination Management
Skills
Business operations knowledge
Strategic planning skill
Training and development background
Team leadership expertise
Exceptional interpersonal communication
Organized
Efficient multi-tasker
Certification
- TIPS certified
- Certified ServSafe Food Protection Manager
Relevant Professional Experience
On Premise Marketing for Washington Wholesale Liquors
Off Premise Sales for Washington Wholesale Liquors
Timeline
Manager
Clyde's Restaurant
09.2022 - CurrentRead More
Front Of House Manager/General Manager
Dudley's Sport And Ale
03.2019 - 08.2022Read More
Assistant General Manager
Brother Jimmy's BBQ/Irish Whisper Pub
09.2017 - 01.2019Read More
Operations Manager
Cadillac Ranch Restaurant
12.2012 - 08.2017Read More
Head Bartender
Cadillac Ranch Restaurant
04.2009 - 12.2012Read More
Bartender
Floyd's Bar And Grill
09.2008 - 03.2009Read More
George Washington University, The
from Certificate In Event And Destination Management
Read More