Eric Prater
Dayton
Summary
Business professional with strong analytical skills and a commitment to delivering impactful results. Proficient in transforming data into actionable insights, significantly improving decision-making processes and streamlining reporting procedures, leading to enhanced organizational performance and efficiency.
Overview
12
12
years of professional experience
Work History
Senior ROI Coordinator
Reynolds and Reynolds
Dayton
08.2021 - Current
- Organize and transform raw customer data into actionable ROI metrics using Excel and PowerPoint.
- Collaborate with the sales department to access customer needs and construct relevant ROI reporting
- Develop new and oversee existing Excel and data templates to streamline assembly processes of metric reporting as new products are launched or previous processes are made more efficient.
- Conduct quality control for data metrics, ensuring accuracy and completeness prior to distribution to the sales department.
- Coordinate and facilitate regular training sessions for team members on new processes and strategies related to improving metric reporting.
Delivery Driver
Marco's Pizza
West Carrollton City
10.2019 - 08.2021
- Provided exceptional customer service through positive interactions with customers in person and by phone, ensuring timely responses to enhance overall customer experience.
- Managed cash transactions with high accuracy, processing payments, issuing receipts, and ensuring secure handling of cash.
- Executed housekeeping tasks in restaurant, including washing dishes, sweeping floors, and disposing of trash to maintain cleanliness and hygiene standards.
Shift Manager
Wagner's IGA
New Bremen
07.2014 - 06.2020
- Maintained employee productivity and focus on tasks to meet business and customer needs.
- Supported multiple store positions and backed up front-line staff, enhancing team expertise and service quality.
- Delivered customer support in person and by phone, ensuring satisfaction in fast-paced environment.
Education
General Business -
Wright State University
Celina, OH05-2021
Skills
- Data analysis
- Process improvement
- Microsoft Office
- Attention to detail
- Time management
- Adaptability
- Effective communication
Awards
- Marketing Rookie of the Year, Reynolds and Reynolds, 2022
- Marketing ROI Excellence Award, Reynolds and Reynolds, 2024
Timeline
Senior ROI Coordinator
Reynolds and Reynolds
08.2021 - Current
Delivery Driver
Marco's Pizza
10.2019 - 08.2021
Shift Manager
Wagner's IGA
07.2014 - 06.2020
General Business -
Wright State University