Job Search Status
Open to workDesired start date:
Open To Work
Eric Price
Customer Service
Charlotte,NC
Work Preference
Summary
Customer-focused professional with extensive experience supporting customers, resolving billing and account-related issues, and maintaining accurate service records in fast-paced environments. A strong listener and enthusiastic communicator with proven ability to multi-task, problem-solve, and deliver courteous, professional service. Known for reliability, attention to detail, and a customer-first mindset while handling inquiries, addressing concerns, and ensuring satisfaction.
Overview
14
14
years of professional experience
Work History
Customer Service / Operations Associate
HSI: Hanes Supply Inc.
Midland
11.2019 - Current
- Handle customer inquiries related to orders, pricing, invoicing, and billing discrepancies
- Review, explain, and resolve billing issues to ensure account accuracy and customer satisfaction
- Maintain accurate documentation of customer interactions, billing adjustments, and order updates
- Demonstrate product knowledge to recommend appropriate solutions and service options
- Proactively communicate with customers to prevent issues and ensure continued satisfaction
- Navigate multiple computer systems while managing phone and system-based customer interactions
- Collaborate with internal departments to escalate and resolve complex billing or account concerns
- Represent the company with professionalism, courtesy, and reliability
- Provided technical support for internal staff regarding system usage issues related to operations management.
Customer Service /Distribution Center Associate
TireHub
Charlotte
05.2012 - 11.2019
- Supported customers with billing questions, order charges, credits, and account inquiries
- Assisted with invoice reviews and resolved discrepancies through system research and follow-up
- Responded to high volumes of customer inquiries in a fast-paced distribution environment
- Used problem-solving skills to resolve service and billing-related concerns efficiently
- Maintained accurate order and billing records using computer-based systems
- Communicated clearly and professionally with customers, drivers, and internal teams
- Demonstrated consistency, dependability, and strong customer service over long-term employment
- Coordinated shipments and prepared orders for timely delivery.
Education
Associate of Science - Business Administration
Virginia College
Birmingham, AL11-2012
Skills
- Customer Service & Account Support
- Billing Inquiries & Issue Resolution
- Order Processing & Account Accuracy
- High-Volume Customer Interaction
- Problem-Solving & Objection Handling
- Upselling & Cross-Selling Awareness
- Active Listening & Empathy
- Multi-Tasking & Time Management
- Accurate Documentation & Data Entry
- MS Office & Computer Applications
- Professional Communication
- Team Collaboration
Timeline
Customer Service / Operations Associate
HSI: Hanes Supply Inc.
11.2019 - Current
Customer Service /Distribution Center Associate
TireHub
05.2012 - 11.2019
Associate of Science - Business Administration
Virginia College