Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ERIC PUIG

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Shift Manager

Joe & the juice
01.2022 - 01.2023
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Handling remote/regular weekly deliveries from the supplier
  • Trained and hired new team members
  • Put in the weekly orders for needed products
  • Exceeded in rushes along with helping teammates succeed
  • Showed an immense amount of leadership
  • Dealt with rude customers in a professional manner
  • Coffee Making skills
  • Sandwich Making skills
  • Juice making skills
  • Fifo
  • Followed all cleanliness and sanitation procedures.
  • Created unique juice blends and recipes.
  • Described menu items and daily specials to customers.
  • Chose, inspected, weighed and measured ingredients for each production run.

Barista

Starbucks, Barista
08.2021 - 01.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained regular and consistent attendance and punctuality.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Excelled in a Rushed environment
  • Executed Profitability in the Growing Coffee market
  • handle rushes to perfection
  • Able to properly abide during rude customer experiences
  • Create Positive environment
  • Able to create team friendships easily
  • Communicated with tourists
  • Dealt with Dishes
  • Performed cash, card and check transactions to complete customer purchases.

Sales Assistant

R.I.P City Skates
01.2015 - 08.2021
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Fielded customer questions to share information about products, availability and pricing.

Skate School Coach

The Skateside
06.2020 - 08.2020
  • Analyzed moves of skaters to explain correct and incorrect techniques.
  • Adjusted coaching techniques to highlight strengths and weaknesses of each individual athlete.
  • Evaluated athletes' strengths and weaknesses to improve techniques to prepare for competitions.
  • Gave on and off ice training to help aid athletes in proper stretching and training regimens.
  • Promoted positive and safe environment for student learning.
  • Worked collaboratively to support student independence, empowerment and learning.

Education

High school diploma -

Santa Monica High School
Santa Monica, CA
06.2022

Political Science And Government

Santa Monica College
Santa Monica

Skills

  • Spanish Interpreting
  • Organizational (Systematized, Steered, Defined)
  • Creative (Fashioned, Initiated, Integrated, Open to learning)
  • Over a Year of Leadership (shift manager position)
  • Athletic( lifting, moving for long periods)
  • Food handlers card
  • Flexible schedule
  • Customer Service
  • Coffee art
  • Verbal and Written Communication
  • Greet Guests
  • Order Supplies
  • Train Employees
  • Opening and Closing Procedures

Languages

Spanish
Native or Bilingual

Timeline

Shift Manager

Joe & the juice
01.2022 - 01.2023

Barista

Starbucks, Barista
08.2021 - 01.2022

Skate School Coach

The Skateside
06.2020 - 08.2020

Sales Assistant

R.I.P City Skates
01.2015 - 08.2021

High school diploma -

Santa Monica High School

Political Science And Government

Santa Monica College

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ERIC PUIG