Eric Rankin
Stratford
Summary
Dynamic Operations Manager with a proven track record at FedEx Ground, excelling in logistics coordination and team leadership. Expert in payroll processing and fostering strong communication, drives efficiency and cost reduction while enhancing team performance. Committed to achieving project goals and delivering exceptional service in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
Fed Ex Ground
Stratford
03.2020 - Current
- Managed supply chain operations to streamline processes and optimize resource allocation.
- Coordinated logistics activities to ensure timely delivery of goods and services, contributing to customer satisfaction.
- Led team to meet project goals on time, ensuring alignment with overall business objectives.
- Conducted weekly meetings to evaluate performance and identify improvement areas.
- Managed payroll operations to ensure accurate employee compensation.
- Oversaw hiring processes alongside I-9 and W-4 paperwork completion.
- Processed daily company paperwork, ensuring completion within two hours.
Entry Level Assistant Manager
Midas AMG
11.2019 - 02.2020
- Created weekly scheduling of all employees
- Processed W-4 new hire paperwork to facilitate employee onboarding.
- Conducted drug tests and background checks for new hires to ensure compliance with company policies.
- Provided exceptional customer service to address inquiries and concerns.
- Scheduled appointments effectively to optimize service workflow.
- Ordered parts to enable timely vehicle repairs and minimize service delays.
- Estimated repair costs accurately to assist customers in making informed decisions.
- Maintained detailed service records to support accurate tracking of maintenance history and warranty claims.
Sales Manager
Edge Fitness
01.2017 - 05.2019
- Led a high-performing sales team to achieve weekly and monthly targets.
- Increased sales revenue by implementing targeted strategies and strengthening client relationships.
- Developed innovative sales strategies to tap into new market segments and expand business opportunities.
- Forecasted sales targets to align team efforts and drive achievement.
- Managed client relationships to exceed expectations and deliver exceptional service consistently.
Education
Bachelor of Business Administration - BBA - Business administration
University of Bridgeport
01-2019
Bachelor of Science - Criminal Justice
University of New Haven
West Haven, CTSkills
- Operations Management
- Financial Oversight
- Business Development
- Staffing Leadership
- Scheduling
- Maintenance Management
- Technology Integration
- Microsoft Excel
- Microsoft Windows
- Mathematics
- Communication Skills
- Meeting Coordinating
- Community Management
- Team Building
- Building rapport
- Employee Relations
Certification
Valid Driver's License
Timeline
Operations Manager
Fed Ex Ground
03.2020 - Current
Entry Level Assistant Manager
Midas AMG
11.2019 - 02.2020
Sales Manager
Edge Fitness
01.2017 - 05.2019
Bachelor of Business Administration - BBA - Business administration
University of Bridgeport
Bachelor of Science - Criminal Justice
University of New Haven