Eric Rauso
Summary
Dynamic IT professional with a strong foundation in information technology and a minor in cybersecurity. Proven expertise in managing and optimizing IT infrastructure, implementing security protocols, and troubleshooting complex systems. Skilled in collaborating with cross-functional teams to enhance operational efficiency and safeguard sensitive data. Adept at staying current with industry trends and emerging technologies, with a commitment to continuous learning and professional development.
Overview
1
1
year of professional experience
Work History
Desktop Support Technician
TEKsystems with Yale New Haven Health
New London, CT
09.2024 - Current
- Provided technical support to users regarding hardware, software and network related issues.
- Assisted with the installation of new computers, peripherals and other IT-related equipment.
- Configured user accounts in Active Directory for access to corporate resources.
IT Support Technician
Remington Computer Services
Lincoln, RI
02.2024 - 08.2024
- Troubleshoot Planmeca X-Ray machines and Intraoral sensors
- Optimize workstations based on client requests
- Configured Firewalls, Switches and Access Points
Internal IT Specialist
Longfellow Design Build
Lincoln, NH
08.2023 - 01.2024
- Designed new infrastructure for office
- Mobile app customization and support
- Configured Routers for best performance
Education
Bachelor of Science - Information Technology & Cybersecurity
Plymouth State University
Plymouth, NH05.2023
Skills
- Programming languages: HTML, Python, JavaScript, CSS, Perl
- Computer software/frameworks: Office 365, SQL, MariaDB
- General: Troubleshooting, Windows & Linux System Administration, Leadership
Projects
- Self-Hosted Cloud Storage
- Configured an at home server to host a cloud service for users to safely store files.
Tools Used
- Apache2 & Nginx
- SHA256, AES-256, MD5
- Nextcloud
- HTML, CSS & Python
Leadership experience
Took on the System Administrator role to suit needs of end users
Timeline
Desktop Support Technician
TEKsystems with Yale New Haven Health
09.2024 - Current
IT Support Technician
Remington Computer Services
02.2024 - 08.2024
Internal IT Specialist
Longfellow Design Build
08.2023 - 01.2024
Bachelor of Science - Information Technology & Cybersecurity
Plymouth State University
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