ERIC RICARDO
Rockford,IL
Summary
Dynamic Area Manager with a proven track record at Amazon, excelling in operational strategy and quality improvement. Adept at leading cross-functional teams and implementing process enhancements that significantly boost efficiency. Strong problem-solving skills complemented by a commitment to leadership development, driving continuous improvement in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Area Manager II
Amazon
Rockford, Illinois
12.2023 - Current
- Developed operational strategies aligning with company goals and enhancing customer satisfaction.
- Implemented process improvements, enhancing efficiency of freight handling procedures.
- Evaluated staff performance and provided constructive feedback for growth.c
Area Manager
Amazon
Rockford, Illinois
10.2022 - 12.2023
- Oversaw team performance, coaching members to develop specific skills and achieve goals.
- Implemented process improvements, streamlining operations and minimizing waste.
- Managed daily operations, enhancing workflow and productivity across the team.
Occupational health and safety specialist
Amazon
Rockford, Illinois
03.2022 - 10.2022
- Implemented safety protocols, enhancing adherence to regulatory standards and promoting workplace safety.
- Inspected facilities and equipment to identify potential hazards and ensure safety compliance.
- Reviewed incident reports to identify trends, recommending actionable improvements to mitigate future risks.
Occupational health and safety specialist
EDEEste
07.2019 - 09.2021
- Developed and implemented health and safety training programs for warehouse staff.
- Conducted regular safety audits to identify hazards in operational areas.
- Collaborated with management to improve safety policies and procedures.
- Oversaw electrical distribution operations in the Dominican Republic, ensuring compliance with safety standards.
- Performed vehicle safety inspections and delivered defensive driving training to enhance cross-functional employee safety.
Customer Service Representative
EDEEste
07.2018 - 07.2019
- Guided customers in resolving issues and meeting demands, maintaining accurate records of interactions.
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with product inquiries and service requests.
- Processed orders accurately using company-specific software systems.
- Facilitated electrical distribution services, ensuring customer satisfaction and operational efficiency in the Dominican Republic.
Education
Bachelor's Degree - Industrial Engineering
Pontificia Universidad Catolica Madre Y Maestra
Santo Domingo, DR11-2021
Occupational Health and Safety Certificate -
INFOTEP
Skills
- Operational strategy
- Process improvement
- Quality Improvement
- Leadership development
- Cross-functional collaboration
- Problem solving
References
Available upon request
Languages
- English
- Portuguese
- Spanish, Native
- English, Advanced
- Portuguese, Intermediate
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Portuguese
Limited
Timeline
Area Manager II
Amazon
12.2023 - Current
Area Manager
Amazon
10.2022 - 12.2023
Occupational health and safety specialist
Amazon
03.2022 - 10.2022
Occupational health and safety specialist
EDEEste
07.2019 - 09.2021
Customer Service Representative
EDEEste
07.2018 - 07.2019
Bachelor's Degree - Industrial Engineering
Pontificia Universidad Catolica Madre Y Maestra
Occupational Health and Safety Certificate -
INFOTEP