Riley Taylor

Promoted to Area Manager II following consistent delivery of operational excellence, strong leadership performance, and sustained business results within one of Amazon's highest-volume delivery operations.

• Lead daily execution of high-volume fulfillment operations processing up to 70,000 customer units per day while directing organizations of 120+ hourly associates.
• Led a stretch leadership assignment that provided operational leadership across multiple area managers and site functions.
• Oversaw labor planning, staffing strategies, capacity forecasting, and execution planning to optimize operational performance while maintaining safety, quality, cost, and customer delivery commitments.
• Developed next-day operational execution plans aligning staffing, labor allocation, workload distribution, and contingency planning with forecasted demand to ensure efficient operations.
• Drive operational performance across productivity, quality, throughput, labor utilization, safety, and customer delivery metrics through data-driven decision making.
• Leverage Advanced Microsoft Excel, QuickSight, Kibana, and Amazon operational reporting tools to identify trends, perform root cause analysis, and implement sustainable corrective actions.
• Partner with Human Resources, Safety, Learning, Transportation, Maintenance, and senior operational leaders to remove barriers and improve organizational performance.
• Lead, coach, and develop organizations exceeding 120 associates while fostering a culture centered on accountability, engagement, safety, and operational excellence.
• Directly mentor Process Assistants and Area Managers through performance coaching, talent development, succession planning, and leadership development.
• Successfully developed seven Process Assistants, strengthening the site's leadership pipeline and operational capability.
• Led Cycle 0 Peak Operations, managing one of the organization's critical seasonal operating models that supported demand beyond standard mechanical capacity.
• Received recognition from senior leadership for exceptional execution and operational performance during Peak.
• Led process improvement initiatives enhancing FSAF/DPMO quality metrics, strengthening operational quality and reducing process defects through standardized execution and continuous improvement methodologies.
• Earned Top Tier / Exceeds Expectations performance rating.
• Promoted internally from Area Manager (L4) to Area Manager II (L5).
• Currently recognized as promotion-ready for Operations Manager (L6) through Amazon's leadership promotion process.

• Directed end-to-end fulfillment operations within a fast-paced delivery station supporting 40,000–70,000 daily units.
• Led large cross-functional teams to consistently achieve operational objectives across productivity, quality, safety, and customer delivery performance.
• Executed labor planning, workforce optimization, and staffing strategies to maximize throughput while controlling labor costs.
• Conducted operational reviews utilizing KPIs, dashboards, and business analytics to drive continuous improvement initiatives.
• Built high-performing frontline teams through coaching, recognition, performance management, and leadership development.

• Supervised investigative operations while reducing inventory shrink through operational controls, investigations, training, and risk mitigation.
• Led onboarding and development of new detectives while improving organizational safety and compliance.
• Collaborated with store leadership to strengthen operational execution and loss prevention strategies.

• Delivered exceptional guest experiences through operational execution, front-end leadership support, customer issue resolution, inventory support, and collaborative execution across multiple business functions.