MICHAEL SYLVESTRI
St Petersburg
Summary
Results-driven operations and military leader with 10+ years of experience managing large teams, complex operations, maintenance coordination, and supply chain execution in high-tempo environments. Proven success leading and developing frontline teams within warehouse, production, and technical operational settings while driving safety, quality, productivity, and equipment reliability performance. Known for hands-on leadership, data-driven problem solving, and the ability to execute efficiently in fast-paced environments while maintaining operational continuity and customer delivery commitments. Possesses working knowledge of mechanical systems, industrial tools, AC/DC electrical fundamentals, Ohm’s Law, continuity testing, and three-phase motor systems, along with experience supporting preventative maintenance and troubleshooting initiatives. Additional experience includes marine operations, fiberglass fabrication, and diesel and gas engine systems including Yanmar, Cummins, Detroit Diesel, and MerCruiser platforms. Committed to building strong team culture, continuous improvement, operational excellence, and long-term leadership growth within technical operations and maintenance-focused organizations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Area Manager II (L5)
Amazon SSD SFL1
Orlando, FL
06.2025 - Current
- As the senior and sole manager on shift, responsible for all shift performance aspects for Inbound, Outbound, and Dispatch. Managed and mentored between 60-80 associates per shift driving performance improvements.
- Improved overall building TPH by 20 Bps over the past 6 months by significantly improving shift performance through coaching, mentoring and upholding Amazon’s leadership principles and adhering to all standard work practices.
- Improved operational productivity by 10–15% through data-driven performance reviews, labor optimization, and continuous improvement initiatives using Lean methodologies.
- Leveraged KPIs and operational dashboards to identify performance gaps and execute action plans, delivering year-over-year improvements in cost, quality, and customer experience
- Overall quality performance has improved by 30% since my arrival bringing 90% of metrics within standards on my shift.
Career Counselor
CareerSource Pinellas - South County
St. Petersburg, FL
11.2022 - 05.2025
- Directed participants in developing actionable career plans, managing caseloads and ensuring accountability for achieving employment milestones, mirroring production oversight responsibilities
- Delivered training to program participants on employability skills, fostering a positive learning environment akin to team development and readiness for new production introductions
- Collaborated with external employers and stakeholders to identify job placement opportunities, demonstrating strong communication and relationship-building skills with customer-facing responsibilities
- Monitored participant progress and addressed challenges proactively, showcasing leadership in managing complex situations and solving problems to meet goals efficiently
General Manager
Salty Boat Rentals
Madeira Beach, FL
03.2022 - 10.2022
- Directed day-to-day rental operations and marina management, achieving a $50,000 increase in revenue during peak season by improving scheduling efficiency and enhancing customer service protocols.
- Optimized operational workflows, reducing turnaround time by 6 hours and increasing overall efficiency, directly improving customer satisfaction ratings by 1.5 points on a 5-point scale
- Led and developed a high-performing team, supervising and training 10 dockhands to improve staff performance metrics by 3 points and achieve a 95% compliance rate with safety regulations
- Managed fleet maintenance operations, overseeing a fleet of 12 boats and reducing downtime by 120 hours through proactive scheduling, preventive maintenance, and vendor relationship management
- Controlled and optimized a $200,000 operating budget, successfully cutting costs by $20,000 while maintaining high service quality and operational efficiency
- Implemented process improvements and quality controls, enhancing service reliability and reducing operational disruptions
Area Manager Distribution Center (Shipping)
Walmart Supply Chain
Brooksville, FL
04.2021 - 03.2022
- Supervised and developed a team of 30+ associates, increasing team productivity by 45 units per shift through targeted coaching, performance evaluations, and effective workload management.
- Led the hiring and training processes, promoting 6 associates to leadership roles by identifying and nurturing high-potential candidates
- Optimized supply chain and logistics operations, reducing operational delays by 8 hours per week through adherence to best practices and process improvements
- Developed and enforced safety and quality protocols, maintaining a 100% compliance rate and reducing workplace incidents by 67% (6 to 2)
- Analyzed complex technical and operational audit reports, identifying inefficiencies and implementing corrective actions that improved operational compliance and productivity, leading to 1200 additional units per shift
- Managed productivity and performance metrics achieving 98% of target KPIs and using business reports to optimize processes and improve workflow by 10 hours weekly
Performance Development Analyst/Accountant II
Pasco County
New Port Richey, FL
02.2016 - 04.2021
- Led the development and management of a $20M public infrastructure budget, ensuring optimal allocation of resources and achieving $2M in cost savings through improved budgeting and expenditure tracking
- Facilitated 15+ process mapping sessions, identifying key program needs and recommending procedural and policy changes that reduced process inefficiencies by 120 hours annually and improved project timelines by 10%
- Prepared and presented 50+ comprehensive reports on fiscal and performance data, providing actionable insights to department directors and contributing to the successful completion of 30+ departmental projects annually
- Designed and delivered performance management and quality assurance training for 50+ staff members, ensuring 100% alignment with organizational goals and improving departmental compliance to 100%
- Conducted detailed financial analyses to advise leadership on strategies, influencing 15+ major financial decisions that strengthened the financial health of the department
Education
M.D. - Business Management
University of Redwins San Diego
Los Alamitos, CA10-2011
Master of Administrative Management - Business Management
University of Redlands
California10-2011
Bachelor of Arts - Criminology
University of South Florida
Tampa, FL05-2004
Skills
- Team Leadership
- Performance Management
- Warehouse Operations
- Process Improvement
- Safety Compliance
- Data Analysis
- Inventory Control
- Conflict Resolution
- Time Management
- Electrical Troubleshooting
- Mechanical Troubleshooting
- Fabrication
- Extracurricular mechanical and electrical maintenance
- Logistics Planner for COMNAVSEVENTHFLT
- TSSCI Clearance
- Supply Officer Navy Vessel
Certification
Lean Six Sigma
Captains License
MILITARY EXPERIENCE
- United States Navy Supply Officer Foreign & Domestic Locations May 2004 – Jan 2015
- HAZMAT & Provisions Manager, OEMs Kings Bay, GA Aug 2012 – Dec 2014
- Logistics Planner, OEMs Korea & Yokosuka, Japan Jan 2012 – Aug 2012
- Supply Officer, OEMs, USS RUSHMORE LSD-47 San Diego, CA Aug 2009 – Jan 2012
- Cargo Officer & Air Router Command Task Force 53 Manama, Bahrain Aug 2008 – Aug 2009
- Disbursing Officer USS SIMPSON FFG-56 Mayport, FL May 2006 – Aug 2008
Languages
English
Native or Bilingual
Timeline
Area Manager II (L5)
Amazon SSD SFL1
06.2025 - Current
Career Counselor
CareerSource Pinellas - South County
11.2022 - 05.2025
General Manager
Salty Boat Rentals
03.2022 - 10.2022
Area Manager Distribution Center (Shipping)
Walmart Supply Chain
04.2021 - 03.2022
Performance Development Analyst/Accountant II
Pasco County
02.2016 - 04.2021
M.D. - Business Management
University of Redwins San Diego
Master of Administrative Management - Business Management
University of Redlands
Bachelor of Arts - Criminology
University of South Florida