Eric Richards
St. Clair Shores,MI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a entry-level information technology position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
Work History
Server
Longhorn Steakhouse
01.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Owner
Infinite Communications Contractors
08.2017 - Current
- Established foundational processes for business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Field Supervisor
LeCom
03.2007 - 10.2017
- Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Monitored employee performance for compliance with regulations and policies.
- Investigated issues and developed effective solutions.
- Developed strong rapport with clients through excellent customer service skills and attention to detail.
- Evaluated performance and progress, and made proactive adjustments.
- Met with customers to resolve issues and build productive relationships.
Residential Cable Technician
LeCom
06.2002 - 03.2007
- Improved customer satisfaction by efficiently troubleshooting and resolving residential cable/internet issues.
- Increased company reputation by consistently delivering high-quality workmanship and outstanding customer service.
- Reduced repeat service calls by accurately diagnosing issues during initial appointments and implementing effective solutions.
- Optimized system functionality for customers through careful assessment of individual needs and tailored installation strategies.
- Demonstrated proficiency in utilizing various diagnostic tools for identifying malfunctions in complex cable systems.
- Upheld strict compliance with all relevant codes, regulations, and safety practices while performing job duties.
- Trained new technicians on proper procedures, safety protocols, and customer service techniques, fostering professional development within the team.
- Collaborated with team members to ensure seamless installations and repairs, contributing to a positive work environment.
- Ensured timely service delivery by effectively managing daily work schedules and prioritizing tasks.
- Maintained excellent client relations, providing clear explanations of technical procedures and addressing concerns.
Education
Associate of Applied Science - AAS - Network Security Professional - IT - Network
Macomb Community College
Warren, MI12.2023
High School Diploma -
L'anse Creuse High School
Macomb, MI06.1998
Skills
- Work Order Review
- Quality Control
- Operations Planning
- Technical Knowledge
- Field Operations
- Technical Support
- Telecommunications Systems
- Problem Solving
- Computer Literacy
- Attention to Detail
- Time Management
- Troubleshooting Abilities
Certification
● CompTIA Security+ ce
● Test out Network Pro
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server
Longhorn Steakhouse
01.2023 - Current
Owner
Infinite Communications Contractors
08.2017 - Current
Field Supervisor
LeCom
03.2007 - 10.2017
Residential Cable Technician
LeCom
06.2002 - 03.2007
Associate of Applied Science - AAS - Network Security Professional - IT - Network
Macomb Community College
High School Diploma -
L'anse Creuse High School
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