Summary
Overview
Work History
Education
Skills
Timeline
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Eric Richardson

Columbia,MO

Summary

Information Technology professional eager to apply time management and organizational skills in various environments. I am a worker with entry-level technical support, technical products/systems repair and networking experience. Proficient in repair of Windows PC and Apple Mac machines dealing with software and hardware. Seeking entry and mid level opportunities to expand skills while facilitating company growth and development.

Overview

6
6
years of professional experience

Work History

Field Systems Support Specialist

H&R Block
02.2023 - Current
  • Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Conferred with staff, users and management to establish requirements for new systems or modifications.
  • Entered commands and observed system functioning to verify correct operations and detect errors.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Maintained communication with colleagues to promote knowledge sharing and project collaboration.
  • Maintained hardware and software for networks and assisted in installation and upgrade of servers.

Apple Service Technician, IT Consultant

Gravity, Virtua Consulting Group
02.2022 - Current
  • Maintained certifications and completed training on systems and components.
  • Communicated with clients for outstanding customer service and to increase repeat business.
  • Traveled to customer locations to complete work for pre-set appointments.
  • Conducted service appointments to diagnose and fix problems.
  • Logged services performed in service ticket systems.
  • Examined previously completed work for accuracy.
  • Upgraded laptops/desktops, improving speed and performance.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Maintained inventory of IT supplies by checking and documenting levels regularly.
  • Responded to support tickets within established timeframe to improve customer service.
  • Installed physical wire and cable systems for telephone, entertainment and linked home security services.
  • Traveled to residential locations to complete IT service tickets for clients.

Freelance Audio Engineer

RICH (Realizing Ideas Can Happen LLC) Recordings
08.2017 - Current
  • Operated control consoles to regulate volume levels and sound quality.
  • Processed audio to meet quality standards and had audio played at live events.
  • Utilized recording equipment to record music and speech.
  • Collaborated and partnered with producers and performers to determine and achieve desired sound for productions
  • Separated instruments, vocals, and other sounds, and combined sounds during mixing or postproduction stage.

Education

Bachelor of Science - Information of Technology

University of Missouri
Columbia, MO

Skills

  • Certified Apple Macintosh Technician
  • Certified Apple iOS Technician
  • Certified Apple IT Consultant
  • Hardware and Software Integration
  • Proficiency in Microsoft 365 Programs
  • Audio Post-Production
  • User Technical Support
  • Computer Configurations
  • Computer Diagnostics
  • Remote System Management Proficiency
  • Computer Hardware and Software Repair
  • Virtual and Cloud Technologies

Timeline

Field Systems Support Specialist

H&R Block
02.2023 - Current

Apple Service Technician, IT Consultant

Gravity, Virtua Consulting Group
02.2022 - Current

Freelance Audio Engineer

RICH (Realizing Ideas Can Happen LLC) Recordings
08.2017 - Current

Bachelor of Science - Information of Technology

University of Missouri

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Eric Richardson