Spencer Machcinski
Carleton,MI
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
IT Technical Support Specialist
Utech
07.2022 - Current
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Monitored systems in operation and quickly troubleshot errors.
- Used ticketing systems to manage and process support actions and requests.
- Researched product and issue resolution tactics to address customer concerns.
- Documented support interactions for future reference.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Diagnosed and troubleshot hardware, software and network issues.
Firefighter
USAF
02.2017 - 05.2022
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Controlled hazardous materials and waste incidents to avoid fires and injuries.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Prepared incident reports detailing personnel, location and results of each call.
Shift Manager
Qdoba
08.2016 - 12.2016
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
Welder
J.L.Becker
09.2013 - 05.2015
- Welded in flat, horizontal, vertical, and overhead positions.
- Inspected welds and checked critical measurements to meet specifications.
- Fabricated shop parts directly from blueprints.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, and shielded metal arc equipment.
- Trained and supervised junior welders to use proper techniques, apply best practices and comply with quality standards.
Education
Associate of Science - Fire Protection And Safety Technology
Community College of The Air Force
Montgomery, AL04.2021
QC Cert For Welding - Welding Engineering
Monroe County Community College
Monroe, MI07.2013
High School Diploma -
Airport Senior High School
Carleton, MI06.2011
Skills
- Apple Certified Macintosh Technician (ACMT)
- Service Desk Team Management
- Voice and Data Service Migration
- Reading Comprehension
- Desktop Support
- Tracking and Documentation
Timeline
IT Technical Support Specialist
Utech
07.2022 - Current
Firefighter
USAF
02.2017 - 05.2022
Shift Manager
Qdoba
08.2016 - 12.2016
Welder
J.L.Becker
09.2013 - 05.2015
Associate of Science - Fire Protection And Safety Technology
Community College of The Air Force
QC Cert For Welding - Welding Engineering
Monroe County Community College
High School Diploma -
Airport Senior High School
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