Eric Ritchey
Schellsburg,PA
Summary
Results-oriented General Sales Manager experienced in driving growth and profitability through effective business and financial management. Demonstrated leadership capabilities and a solid work ethic supported successful sales and service operations.
Open to relocation.
Overview
1
1
year of post-secondary education
24
24
years of professional experience
Work History
General Sales Manager
BJ Maurer Ford
11.2024 - Current
- Conducted daily meetings for staff training and development
- Communicated with manufacturer on vehicle ordering and daily reporting
- Acquired new and used automobiles from auctions and various vendors.
- Directed sales team to achieve monthly targets and improve performance.
- Analyzed market trends to identify new sales opportunities and strategies.
- Fostered relationships with customers to enhance satisfaction and loyalty.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
Unemployment Intake Interviewer
State of Pennsylvania
Altoona, Pennsylvania
06.2023 - 11.2024
- Assessed claimant eligibility for various unemployment programs
- Handled daily calls from claimants filing for unemployment, ensuring accurate information delivery
- Exhibited professionalism while actively listening and engaging with claimants to foster trust
- Documented and case noted all calls with attention to detail for accurate record-keeping
- Participated in weekly team meetings to discuss updates and strategies.
General Sales Manager
Timbrook Buick GMC
Cumberland, Maryland
06.2018 - 06.2023
- Led sales team to achieve monthly revenue goals and maintain high customer satisfaction.
- Developed marketing strategies to promote new vehicle launches and dealership events.
- Trained and mentored sales staff on product knowledge and effective selling techniques.
- Managed customer relationships to ensure repeat business and referrals for the dealership.
- Coordinated with finance department to streamline loan processing for customers.
- Oversaw daily operations of sales floor, ensuring a welcoming environment for clients.
- Followed up with existing customers to generate new prospective buyers through referrals.
- Stayed up-to-date on extensive company products and services.
- Maintained accurate records of all transactions in the company's CRM system.
Finance Director
Billy Bender Chrysler Jeep Dodge
Cumberland, MD
03.2011 - 06.2018
- Managed customer loan originations and approvals efficiently
- Complied with federal, state, and local regulations impacting vehicle and finance departments
- Reviewed contracts and agreements for financial implications and risk assessment.
- Established relationships with banking partners to secure favorable terms on financing arrangements.
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Developed strong client relationships through regular communication and engagement.
- Analyzed client feedback to identify service improvements and enhance experiences.
Finance Manager
Timbrook Buick GMC
Cumberland, MD
12.2006 - 03.2011
- Managed financial reporting and budgeting processes for organizational efficiency.
- Analyzed cash flow trends to support effective decision-making and resource allocation.
- Collaborated with cross-functional teams to align financial strategies and objectives.
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Managed customer feedback to enhance service quality and satisfaction.
- Educated clients on product features and services effectively.
- Documented customer interactions in the CRM system for future reference.
Senior Account Executive
HSBC Finance Corporation
Bedford, PA
08.2002 - 12.2006
- Developed and maintained relationships with high-profile clients at HSBC Finance Corporation.
- Led negotiations for financing solutions tailored to client needs.
- Managed account portfolios to ensure client satisfaction and retention.
- Evaluated mortgage applications for creditworthiness and compliance with regulations.
- Collaborated with underwriters to ensure timely processing of loan approvals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Performed verification of customer's employment status, income level, debt-to-income ratio, and other factors to ensure compliance with regulatory standards.
Education
Certificate - Fiber Optics/ Telecommunications
Wrightco Technologies
Ebensburg, PA 08.2002 - 08.2003
Chestnut Ridge Senior High School
Fishertown, PASkills
- Account Management
- Negotiations
- Communications
- Retail Dealership Operations
- Sales Management
- Banking experience
- Lending experience
- Customer engagement
- Market analysis
- Financial reporting
- Customer relationship management
- Vendor relations
- Leadership and team building
- Sales process optimization
- Training and coaching
- Cash handling
Timeline
General Sales Manager
BJ Maurer Ford
11.2024 - Current
Unemployment Intake Interviewer
State of Pennsylvania
06.2023 - 11.2024
General Sales Manager
Timbrook Buick GMC
06.2018 - 06.2023
Finance Director
Billy Bender Chrysler Jeep Dodge
03.2011 - 06.2018
Finance Manager
Timbrook Buick GMC
12.2006 - 03.2011
Senior Account Executive
HSBC Finance Corporation
08.2002 - 12.2006
Certificate - Fiber Optics/ Telecommunications
Wrightco Technologies
08.2002 - 08.2003
Chestnut Ridge Senior High School