Eric Rivers

• Analyzed sales data to identify trends and adjust strategies accordingly.
• Communicated regularly with customers to gain insights into their needs.
• Implemented quality control measures to uphold company standards.
• Resolved conflicts between team members in an effective manner.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Analyzed business performance data and forecasted business results for upper management.
• Ensured compliance with safety regulations and company policies.
• Managed customer service inquiries and complaints in a timely manner.
• Organized team activities to build camaraderie and foster pleasant workplace culture.

Knowledge in the company, fresh and center to store inventories

Profound in computer software program, such as power BI word, brain also links and resources

Knowledge of the companies far replenishment system along with asset protection reporting

Ability to read and understand a PNL statement

• Performed or directed cash control and payroll duties
• Dealt with scheduling requirements ensuring optimal efficiency
• Oversaw the perishable goods department, effectively reducing losses due to spoilage
• Dealt with customer Inquiries efficiently and amiably
• Served as department supervisor providing oversight and support to all department managers
• Handled transaction orders for both the grocery and external vendors
• Maintained strict compliance with city and state requirements and oversaw inspections
• Received the most customer service compliments in the company out of all store managers
• Ranked number one in Sales throughout the company's 23 stores
• Managed the store which earned the company's largest Thanksgiving turkey donation in 2019 (over $1800)