Jonathan Diep

• Experience in managing staff of anywhere from 50-100 employees daily.
• Experience in following, delegating, and upholding policy and retail service standards for myself and all coworkers and employees.
• Experience in cash handling, cash drops, cash pickups and POS systems expert.
• Experience in corporate show schedule bookings, projection systems, projection maintenance, OS expertise, and customer service retail promotions and advertising.
• Experience in Bar certified training programs and server experience.
• Performed multiple inventory audits and stocktake procedures including waste management, ordering, transferring and stocking all items.
• Experienced how to perform maintenance orders, physical maintenance labor, and vendor communications for all aspects of the theater.
• Head of all promo material displays for 7 years including direct contact with disney marketing reps for Disney banners, one sheets, and movie schedule print requests for all disney related films.
• Head of digital and imax projection team for content booking, allocation, ingestion, and playlist building.
• 8 years of experience with employee payroll, including punch checks, counselings, PTO knowledge, SSRT knowledge, time adjustment knowledge, and payroll approval knowledge.

Checking in all members and fixing any billing or membership issues/inquiries independently and knowing when to refer to management for issues beyond our skill set.

Answering calls quickly and efficiently and setting up appointments for potential new members, as well as getting referrals and meeting add on goals and appointment shows.

Conducting and maintaining effective team cleans in a timely and professional manner to uphold cleaning and safety standards on a daily basis.

Meeting add on goals and continuing to increase and meet all goals expected from management every month.

Participated in la county fair booth setups during every weekend of the fair and accumulated over 65 memberships at the fair as the only Service Associate from Team Ontario.

Closed out month of May with 107 total cmas as a Sales Service Associate.

• Membership Sales Representative including online, over the phone, and in person sales of memberships and personal training.
• Excelled in supplement sales
• Social media runner for Crunch Social Media Account

Seeing guests and potential members at higher volume.

Taking guests on detailed tours to promote a plan for fitness/coaching/referrals.

Managing associates to handle front desk duties to refer any and all potential new members and current member inquiries to management and experts.

Creating a plan and approach to promote fitness to every potential new member and add on member as well as healthcare members.

Sold over 130 + cmas in month of June for my first official month as a sales expert.

9 fitness packages sold with fitness revenue of 1.8 K

Increase in ccs bookings for memberships that don’t conclude with a fitness plan.

Promoting add ons and encouraging team to pitch add ons to every member and every member with a buddy pass.

Helping potential 3 day pass inquiries be flipped into memberships with training.