Angel Lopez
Queen Creek
Summary
Business student at Arizona State University with over five years of experience in a fast-paced customer service environment, generating $90,000 in sales per week, in a Manager role. Proven work skills: ethics, adaptability, and leadership skills, with experience supporting daily operations, training groups of members, and maintaining high service standards. Thrive in high-energy settings that require efficiency, accountability, and teamwork.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Dutch Bros
Mesa, AZ
03.2021 - Current
- Assisted in training groups of 10 employees, mentoring, and coaching new and existing employees.
- Led and motivated a team in a fast-paced, high-volume environment
- Supported store manager with scheduling, labor efficiency, and team accountability
- Monitored labor and productivity during shifts
- Contributed to achieving store goals
- Generating on average $70,000-$90,000 in sales.
Shift Leader
Dutch Bros
Mesa, AZ
01.2022 - 01.2025
- Supervised team operations during shifts to promote efficiency and maintain high service standards.
- Coordinated training sessions for new team members to enhance skills and ensure smooth transitions.
- Managed inventory levels and product quality to align with company standards and customer expectations.
- Coached team members, delivering candid feedback on expectations and performance.
Barista
Dutch Bros
Mesa, AZ
03.2021 - 01.2022
- Provided exceptional customer service by engaging with customers and addressing their needs promptly.
- Maintained cleanliness and organization of the workspace to comply with health and safety regulations.
- Collaborated with team members to coordinate tasks during peak hours, enhancing workflow efficiency.
Education
Bachelor of Arts (B.A.) - Business (Communications)
Arizona State University
Tempe, AZ, US12.2026
Skills
- Active listening
- Attention to detail
- Situational awareness
- Workplace professionalism
- Goal-oriented mindset
- Decision-making under pressure
Languages
Spanish
Professional Working
Timeline
Shift Leader
Dutch Bros
01.2022 - 01.2025
Assistant Manager
Dutch Bros
03.2021 - Current
Barista
Dutch Bros
03.2021 - 01.2022
Bachelor of Arts (B.A.) - Business (Communications)
Arizona State University