I have been in management for 30 years. On numerous occasions with McDonald's I earned Store Manager of the year award. With Walmart I was able to transfer to a complex store.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Assistant Manager
Walmart
09.2018 - Current
Responsibilities included scheduling, interviewing and hiring, training and retention, customer service, resolving complaints, focusing on store goals, holding associates accountable, planning and setting mods, price changes, conducting 4x4 tours with team leads, bank deposits, maintaining organization and cleanliness, meeting time frames, shift planning, maintaining budgets, resolving personnel issues, controlling shrink, conducting performance reviews, receiving and unloading deliveries, verifying high ticket items, handling warehouse claims, contacting distribution centers, and managing 1-800 customer complaints.
Store Manager
McDonald's
03.1987 - 09.2018
Responsibilities included interviewing and hiring, training and retention, scheduling, conducting weekly meetings, ordering necessary products, P&L projections, customer service, maintaining organization and cleanliness, ensuring food safety standards, monitoring food preparation, compliance with health and fire regulations, bank deposits, conducting weekly and monthly inventory, meeting monthly budgets, conducting performance reviews, purchasing equipment and supplies, and maintaining advertising.
Education
Management Training in Retail Management -
Walmart Academy, Findlay, OH
11.2018
Management Training in Restaurant Management -
Hamburger University, Chicago, IL
01.1996
High school diploma -
Perry High School, Massillon, OH
05.1989
Skills
Merchandising
P&L Management
Store Management Experience
Retail Management
Pricing
Assistant Manager Experience
Inventory Control
Cash Handling
Time management
Troubleshooting
Active listening
Active learning
Food production
Restaurant Management
Food Safety
Certification
Food Handler Certification, 08/01/22, 08/01/27
Serve Safe
Personal Information
Authorized To Work: US
Timeline
Assistant Manager - Walmart
09.2018 - Current
Store Manager - McDonald's
03.1987 - 09.2018
Walmart Academy - Management Training in Retail Management,
Hamburger University - Management Training in Restaurant Management,