Julie DeMello
Big 5 Sporting Goods
Modesto,CA
1
Certification
22
years of professional experience
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Work History
Assistant Manager
3 Years 2 Months- Managed daily operations to ensure smooth workflow and efficient processes
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Supervised associates, reinforcing company standards, selling behaviors, and operational procedures.
- Directed daily store operations, ensuring consistent customer service and sales floor execution.
- Collaborated with manager to create strategies that achieved sales targets and enhanced customer satisfaction
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Established strong vendor relationships, negotiating favorable procurement terms
Freight Processing Lead
6 Years 8 Months- Managed employees and organized product placement on sales floor to enhance customer experience.
- Processed vendor check-ins and coordinated furniture deliveries for timely inventory management.
- As a lead support I help close the store ensuring all the tills, safe and deposits for the night are balanced.
- Cleaned and organized the store to maintain a welcoming environment.
- Operated cash register for cash, check, and credit/debit transactions, ensuring accurate financial transactions.
- Cleaning and recovering the store as needed.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Assistant Manager/ Cashier
5 Months- Managed two associates, organized product placement on the sales floor, coordinated shift changes, and oversaw cash-out and safe processes.
- Managed deliveries and online sales.
- Operated the register while covering breaks and lunches for team members, ensuring continuous service.
- Processed deliveries as well as online sales when needed.
- Maintained cleanliness by sweeping and mopping floors. and recovering the store when it was closed to ensure it was ready for the next day.
- Supervised daily store operations, ensuring cashier coverage, stocking, and recovery tasks stayed on schedule.,
- Improved customer satisfaction by addressing and resolving complaints promptly.
Temporary Employee
- Assisted in setting up two new locations.
- Duties included unloading freight from the truck shipment, placing them in the correct department on the shelves.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Healthcare Provider
5 Years 6 Months- Provided comprehensive care for disabled father, ensuring daily needs were met.
- Prepared and served nutritious meals while assisting with personal hygiene to maintain health and comfort.
- Administered daily medications, including insulin injections, to manage diabetes effectively.
- Provided reliable transportation for medical care appointments to and from dialysis, doctor appointments, etc.
- Prepared nutritious meals while following dietary restrictions and client preferences.
- Assisted clients with bathing, grooming, and dressing to support daily personal care routines.
- Maintained clean living spaces through laundry, housekeeping, and sanitation tasks.
- Accompanied clients to appointments, errands, and community activities with dependable transportation support.
Cashier
11 Months- My duties included operating a register for cash, check and debit/credit transactions.
- Organized the section to enhance customer experience and accessibility.
- Completed point of sale procedures at end of shift, including counting the drawer to ensure cash accuracy.
- Processed high-volume transactions accurately using point-of-sale systems
- Balanced cash drawers and verified payments at shift close
- Assisted customers with price checks, returns, and purchase questions
- Scanned merchandise efficiently while maintaining register speed and accuracy
- Resolved checkout discrepancies by coordinating with management and departments
Education
High school diploma - General Studies
Skills
Sales
Customer service
Retail sales
Visual Merchandising
Merchandising
Stock Management
Logistics
Logistics Coordination
Team leadership
Management
Decision-making
Time organization
Money handling
POS ( Point of Sale
Order Picking
Merchandising
Stocking
Client assistance
Communication skills
English
Microsoft Office
Computer literacy
Computer operation
Management
Basic mathematics
Workplace relations
Vehicle operation
Materials Handling
Customer relations
Certification
CDL, Driver's License
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Manager
Big 5 Sporting Goods
06.2023 - 08.2026Read More
Freight Processing Lead
Big Lots Inc
03.2016 - 11.2022Read More
Assistant Manager/ Cashier
Dollar Tree Stores, Inc
09.2014 - 02.2015Read More
Temporary Employee
Family Dollar
06.2014 - 06.2014Read More
Healthcare Provider
In-Home Supportive Services
07.2008 - 01.2014Read More
Cashier
Walmart Stores
04.2004 - 03.2005Read More
Modesto High School
High school diploma from General Studies
Read More