AMBER DEVINE

• Managed daily operations for business owner
• Held responsibility for store access and security
• Banking and cash deposits
• Point of contact for distributor relations
• Customer relations and marketing
• Established special request ordering to ensure customer satisfaction
• Maintain communication with customers through social media page and messenger
• Maintain social media presence
• Maintained communication with customers via social media to address inquiries and feedback
• Established special request ordering process to enhance customer satisfaction
• Check in orders against purchase orders
• Call orders in to companies
• Put away deliveries
• Use of POS system
• Cash customers out using chip credit card machine
• Reconcile sales to receipts on discrepancies
• Established Covid measures to better serve customers and ensure customer safety
• Utilized Organize and merchandise products on store floor for data analysis and organization
• Used Keep sales floor clean and neat to compose documents and reports
• Utilized Keep price tags up to date with price change list for financial record-keeping and management
• Stock coolers and rotate inventory
• Organized and merchandised products on store floor to improve visibility and accessibility
• Microsoft Excel
• Microsoft Word
• Quickbooks
• Answered and Made more than 100 calls per day
• Communicated with employees regarding scheduling and conflict resolution
• Supervised daily store operations and ensured smooth customer service across sales floor and checkout.
• Trained associates on POS procedures, product knowledge, and responsible alcohol sales compliance.
• Monitored inventory levels and coordinated stock replenishment to maintain product availability.
• Resolved customer concerns promptly while maintaining professional service standards.
• Scheduled staff coverage and adjusted assignments to meet operational requirements.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Handled phone calls, emails, and visitor inquiries to ensure professional and responsive communication.

Increased customer satisfaction by providing professional and courteous front desk support.

Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.

• Sorted and categorized files for easy retrieval
• Streamlined workflow by efficiently managing multiple administrative tasks, prioritizing based on urgency and importance.
• Expedited document processing with accurate data entry and timely filing.
• Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
• Enhanced data accuracy by entering and updating records in database with attention to detail.
• Managed over 27 Apartments
• Transcribed Business Proposals from voice recordings
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Utilized office management software to record and track customer information.
• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Edited and proofread documents for accuracy and completeness.
• Informed and supported business leaders through consistent communication and administrative support duties.

• Launched pick-up and drop-off laundry services, expanding customer base
• Developed partnership with company to offer dry-cleaning services, enhancing service offerings
• Took in laundry and dry cleaning orders
• Weighed laundry to calculate total customer price
• Attached customer information labels to dry cleaning orders
• Separated customer personal laundry for cleaning
• Organized returned clean dry-cleaning alphabetically for customer pick-up
• Maintained cleanliness and organization throughout laundromat
• Arranged and showcased cleaning supplies for customer purchase
• Helped more than 100 people a day
• 
  
• Monitored laundry cycles to ensure timely completion and consistent wash quality.
• Cleaned washers, dryers, folding areas, and floors to maintain sanitary facility conditions.
• Reported broken equipment and service issues promptly to minimize downtime.
• Organized laundry orders and maintained accurate customer item handling.
• Provided excellent customer service to guests by promptly responding to inquiries and requests.
• Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Utilized strong interpersonal skills to establish rapport with guests.
• Managed store access and security as key holder
• Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
• Handled cash transactions accurately, ensuring proper documentation for financial records.
• Supported smooth front-of-house workflow by answering questions and resolving routine customer concerns.
• Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
• Monitored guest facilities for cleanliness and functionality, addressing any issues promptly to maintain high standards.
• Streamlined check-in process, reducing wait times and elevating guest satisfaction.
• Promptly responded to all requests for assistance.
• Supervised laundering workflows, ensuring wash, dry, fold, and pickup orders stayed organized.
• Ensured compliance with state regulations on age-restricted products through diligent verification of customer identification.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Promoted business development by building and maintaining relationships with new clients.
• Ran establishment for owner