Mandee St John
CASTROVILLE,TX
Summary
Dedicated Customer Service Representative with a strong background in client relations. Skilled in fostering partnerships and enhancing customer satisfaction to drive business success. Committed to delivering results through effective communication and teamwork.
Overview
1
1
year of post-secondary education
13
13
years of professional experience
Work History
Assistant Manager
Great Clips
Hondo, Texas
04.2024 - Current
- Assisted in managing daily operations and ensuring smooth salon workflow.
- Trained and mentored new stylists on company policies and customer service standards.
- Coordinated staff schedules to optimize coverage during peak hours.
- Handled customer inquiries and resolved complaints with professionalism and care.
- Implemented inventory control procedures to manage product supply efficiently.
- Supported marketing initiatives by promoting services and products to clients.
- Maintained cleanliness and organization of the salon environment for client comfort.
Assistant Manager
Fantastic Sams Cut & Color
Castroville, Texas
02.2022 - 03.2024
- Handled customer inquiries and resolved complaints with professionalism and care.
- Maintained cleanliness and organization of the salon environment for client comfort.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Consulted with clients to determine desired hairstyles and color options.
- Maintained cleanliness and organization of workstations and salon tools.
Customer Service Representative
ROI Solutions Inc.
Natalia, Texas
06.2017 - 01.2022
- Handled escalated complaints with professionalism and care.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Cashier Team Lead
McDonald's
Castroville, Texas
01.2014 - 06.2017
- Supervised cashier team to ensure efficient customer service during peak hours.
- Managed cash handling procedures to maintain accuracy and security of transactions.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Trained new cashiers on register operations and customer interaction protocols.
- Implemented best practices for maintaining cleanliness and organization at registers.
- Answered customer questions and provided store information.
Education
Cosmetology -
Ogle School
San Antonio, TX 01.2016 - 04.2017
E.L Broady Academy
Castroville, TexasSkills
- Customer relationship management
- Customer service
- Attention to detail
- Microsoft Excel
- Microsoft Word
- Attention to detail
- Problem solving
- Conflict resolution
- Communication skills
- Customer relations
- Customer relations
Timeline
Assistant Manager
Great Clips
04.2024 - Current
Assistant Manager
Fantastic Sams Cut & Color
02.2022 - 03.2024
Customer Service Representative
ROI Solutions Inc.
06.2017 - 01.2022
Cosmetology -
Ogle School
01.2016 - 04.2017
Cashier Team Lead
McDonald's
01.2014 - 06.2017
E.L Broady Academy