Sephora Tubac
Dana Point,CA
Summary
- Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Levis Strauss & Co
03.2024 - 02.2025
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Floor Supervisor
Fabletics
08.2022 - 02.2024
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
Shift Lead
American Eagle Outfitters, Inc
12.2021 - 09.2023
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Barista
Starbucks
07.2019 - 11.2021
- Recommended products based on solid understanding of individual customer needs and preferences.
- Controlled line and crowd with quick, efficient service.
- Complied with standards for merchandising, stocking and storing product.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Veterinarian Medicine - Veterinary Medicine (Pre-Veterinarian)
Irvine Valley College
Irvine, CA01.2021
Trabuco Hills High School
Mission Viejo, CA06.2019
Skills
- Understanding Customer Needs
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Time Management
- Excellent Attention to Detail
- Organization and Prioritization
- Customer Service
- Hospitality and Professionalism
- Attention to Detail
- Flexible Schedule
- Opening and Closing Procedures
- Spanish Fluency
- Reliable and Dependable
Accomplishments
- Partner of the Quarter three times
Timeline
Assistant Manager
Levis Strauss & Co
03.2024 - 02.2025
Floor Supervisor
Fabletics
08.2022 - 02.2024
Shift Lead
American Eagle Outfitters, Inc
12.2021 - 09.2023
Barista
Starbucks
07.2019 - 11.2021
Veterinarian Medicine - Veterinary Medicine (Pre-Veterinarian)
Irvine Valley College
Trabuco Hills High School