Nichole Spencer
Schoolcraft,MI
Summary
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
TSFR Burger, LLC.
Schoolcraft, MI
04.2022 - 11.2022
- Established team priorities, maintained schedules and monitored performance.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Opened and closed location to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Personal Shopper
Shipt
Kalamazoo, MI
02.2020 - 12.2021
- Presented professional image consistent with company's brand values.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Loaded and unloaded orders at customer's homes or locations.
- Tracked substitutions and informed customers of changes.
Sales Associate
Home Depot
Plainwell, MI
02.2016 - 05.2016
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Production Line Worker
Aerotek
Coopersville, MI
12.2015 - 02.2016
- Recorded data and maintained accurate records to avail information for reference.
- Made sure that products were produced on time and are of good quality.
- Inspected finished products for quality and adherence to customer specifications.
Merchandising Associate
Sears
Grandville, MI
10.2015 - 11.2015
- Maintained integrity of units and accuracy of pricing to minimize waste.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
Counter Person
Paris Cleaners And Laundry
Kalamazoo, MI
09.2015 - 10.2015
- Processed customer orders and accurately entered into order system.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Evaluated garments to segregate delicate and non-delicate items, providing extra scrutiny to easily damaged clothing.
- Received and counted clothing items to provide fees and date of pick up for customers.
Laborer
Effex Management Solutions
Holland, MI
06.2015 - 09.2015
- Followed instructions and safety protocols to prevent accidents and injuries.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Maintained organized and clean work areas at all times on job sites.
Blue Care Network CSR
Dialog Direct
Holland, MI
11.2014 - 05.2015
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting and service concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Waitress
Snowden Sunset Lanes
Allegan, MI
09.2014 - 04.2015
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Laborer
Elwood Staffing
Holland, MI
01.2014 - 08.2014
- Managed safe and efficient use of tools and equipment.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
- Worked alongside team to accomplish work goals according to schedule.
Line Cook
Applebee's Bar And Grill
Plainwell, MI
05.2014 - 07.2014
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Verified proper portion sizes to consistently attain high food quality standards.
Assistant Manager
Little Caesars
Allendale, MI
10.2013 - 01.2014
- Developed detailed plans based on broad guidance and direction.
- Utilized POS system to receive and process food and beverage orders.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Verified prepared food met standards for quality and quantity before serving to customers.
CSA
AVI Foodsystems
Holland, MI
03.2013 - 09.2013
- Delivered prompt service to prioritize customer needs.
- Promoted available products and services to customers during service, account management, and order calls.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Residential Instructor
Hope Network
Grand Rapids, MI
10.2012 - 01.2013
- Transported clients for medical and personal outings.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Documented vital statistics and coordinated with health care providers.
Education
No Degree - Computer Science And Programming
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Staff Management
- Talent Recruitment and Development
- Customer Service and Satisfaction
- Managing Multiple Priorities
- Product and Service Knowledge
- Scheduling and Coordinating
- Call Volume and Quality Metrics
- Understanding Customer Needs
- Customer Data Confidentiality
- Policy and Procedure Adherence
- Issue and Complaint Resolution
- Business Development Understanding
Certification
ServSafe Certification
Timeline
Assistant Manager
TSFR Burger, LLC.
04.2022 - 11.2022
Personal Shopper
Shipt
02.2020 - 12.2021
Sales Associate
Home Depot
02.2016 - 05.2016
Production Line Worker
Aerotek
12.2015 - 02.2016
Merchandising Associate
Sears
10.2015 - 11.2015
Counter Person
Paris Cleaners And Laundry
09.2015 - 10.2015
Laborer
Effex Management Solutions
06.2015 - 09.2015
Blue Care Network CSR
Dialog Direct
11.2014 - 05.2015
Waitress
Snowden Sunset Lanes
09.2014 - 04.2015
Line Cook
Applebee's Bar And Grill
05.2014 - 07.2014
Laborer
Elwood Staffing
01.2014 - 08.2014
Assistant Manager
Little Caesars
10.2013 - 01.2014
CSA
AVI Foodsystems
03.2013 - 09.2013
Residential Instructor
Hope Network
10.2012 - 01.2013
No Degree - Computer Science And Programming
Kalamazoo Valley Community College