Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Leslie Rivera

McAllen

Summary

Dynamic professional with a proven track record at Melbas Dance Academy, enhancing customer satisfaction and fostering team collaboration. Skilled in accurate data entry and exceptional customer service, I've successfully managed operations and resolved complaints, significantly contributing to business growth. My ability to multitask and maintain attention to detail ensures peak performance and service excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

Melbas Dance Academy
08.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Data Entry Coordinator

IDEA Headquarters Summer Internship
05.2022 - 06.2023
  • Maintained high levels of focus, entering large volumes of data accurately within tight deadlines.
  • Collaborated with cross-functional teams to ensure timely and accurate data input for various projects.
  • Optimized data storage by categorizing records according to established procedures and guidelines.
  • Enhanced data accuracy by meticulously reviewing and verifying entered information.
  • provided computers to new teaches across all idea locations.
  • Actively participated in team meetings providing valuable insights that led to process improvements.
  • Audited production reports, tracking data entry and processing errors.

Quality Control Technician

Pictsweet Frozen Foods
01.2019 - 08.2019
  • Maintained quality documentation and records for conformance with relevant standards.
  • Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Assisted management in maintaining ISO certification through diligent documentation and adherence to established protocols.
  • Reduced customer complaints by proactively addressing potential issues before products left the facility.

Education

High School Diploma -

Idea Quest College Preparatory
Edinburg, TX
05-2016

Skills

  • Customer service focus
  • Accuracy and attention to detail
  • Fast typing speed
  • Teamwork orientation
  • Proofreading proficiency
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Phone and email etiquette
  • Google drive
  • Computer skills

Certification

  • OSHA Certified
  • immunization certification
  • pharmacy technician program certificate

Languages

Spanish
Professional Working

Timeline

Assistant Manager

Melbas Dance Academy
08.2023 - Current

Data Entry Coordinator

IDEA Headquarters Summer Internship
05.2022 - 06.2023

Quality Control Technician

Pictsweet Frozen Foods
01.2019 - 08.2019

High School Diploma -

Idea Quest College Preparatory

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Leslie Rivera