Kaylee Cockrell
Columbus,MS
Summary
Energetically led teams at Baskin Robins and Take 5 Car Wash, enhancing customer satisfaction and fostering a positive work environment. Leveraged strong communication and cash handling skills to improve service q and operational efficiency. Excelled in customer relationship management, driving repeat business and reducing cash discrepancies, showcasing motivational leadership and problem-solving prowess.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Baskin Robins
03.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Manager
Take 5 Car Wash
01.2023 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- built relationships with customers to encourage repeat business.
- Greeted customers, helped locate merchandise, and suggested suitable option.
Shift Leader
Baskin Robins
09.2022 - 12.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Host
Applebee's Grill + Bar
06.2021 - 08.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Associates - Marketing Management
East Mississippi Community College
Mayhew, Ms05.2024
High School Diploma -
New Hope High School
Columbus, MS05.2022
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Positive Attitude
- Problem-Solving
- Customer service focus
- Flexible Schedule
- Training Assistance
- Multitasking proficiency
- Adaptable to change
- Customer Relationship Management (CRM)
Timeline
Assistant Manager
Baskin Robins
03.2024 - Current
Assistant Manager
Take 5 Car Wash
01.2023 - 04.2024
Shift Leader
Baskin Robins
09.2022 - 12.2022
Host
Applebee's Grill + Bar
06.2021 - 08.2022
Associates - Marketing Management
East Mississippi Community College
High School Diploma -
New Hope High School
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