Issqeely Horne
Jonesboro,GA
Summary
Proven leader in fast-paced environments, exemplified at Bojangles', where I elevated team performance through effective training and mentorship. Skilled in inventory control and customer service, I consistently enhanced customer satisfaction and operational efficiency. My approach combines critical thinking with active listening, driving continuous improvement and fostering a collaborative team culture.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Zaxbys
Stockbridge, GA
01.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Shift Manager
Bojangles'
McDonough, GA
08.2020 - 10.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Cashier Team Lead
Sonny's BBQ
Jonesboro, GA
09.2016 - 09.2024
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate Of Applied Business -
Georgia State University
Atlanta, GASkills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Accurate money handling
- Opening and closing procedures
- Handling Customer Complaints
- Training and mentoring
- Team Development
- Inventory Control
- Flexible Schedule
- Sales Strategies
- Supply Ordering
- Shift leadership
- Reporting and documenting
- Shift checklists
- Customer Service
- Active Listening
- Critical Thinking
- Computer Skills
- Team Collaboration and Leadership
Timeline
Shift Manager
Bojangles'
08.2020 - 10.2022
Assistant Manager
Zaxbys
01.2020 - Current
Cashier Team Lead
Sonny's BBQ
09.2016 - 09.2024
Associate Of Applied Business -
Georgia State University