Maria Martinez
Shreveport,LA
Summary
Motivated Manager with 5+ years of experience working in a retail setting, seeking to use effective leadership skill to guide a team of retail professionals and offer high-quality customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Authorized to work in the US for any employer
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Soma
Shreveport, LA
12.2023 - Current
- Analyzes sales reports and KPIs to determine the needs of the business; In partnership with Store Manager, executes in store business and sales strategies
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Supervisor Merchandising Manager
Old Navy
Bossier City, LA
08.2023 - 01.2024
- Support the store leadership team by performing functional tasks as assigned
- Act as a mentor and role model to employes to support service behaviors and the execution of tasks in specific areas of expertise
- Focus on leading processes and/or areas of the business, executing tasks and maintaining productivity to ensure goals are met
- Through collaborate with leadership team the goal is to teach and coach the team and drive behaviors to deliver a best in class customer experience.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Assistant Manager
Express Employment Professionals
Bossier City, LA
01.2021 - 08.2023
- Directly responsible for aiding the store manager with planning the workflow, merchandising, operation
- Develop creative plans to increase store sales, coordinate and supervise loss prevention and to ensure optimal customer service and accurate operational processes
- Ensure every customer has a positive shopping experience
- Opening and closing the store using outlined compliance policies
- Hire, train and over seeing a team of associates
- Manage the daily activity of the sales floor, backroom, front end and cash office
- Also seeing opening and closing deposits.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Assistant Manager
Dollar General
Benton, IA
11.2019 - 12.2021
- Develop good rapport with customers, train and hire associates delegate day to day in store responsibilities to associates as in stocking merchandise checking out customers, ordering products etc
- Overseer of bank orders and drops
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Active Manager
Banana Republic
Bossier City, LA
12.2018 - 02.2020
- Sales associate responsible for great customer service
- Cashier responsible for handling money
- Active manager,temporary manager overseeing closing deposits.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Cashier/Sales Associate
Toys 'R' Us
Houston, TX
11.2016 - 02.2017
- Cashier, sales associate
- Greet customer
- Money handling, maintaining area clean.
- Stocking
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Cashier/Customer Service
McDonald's
Houston, TX
01.2015 - 08.2016
- Customer service, money handling
- Food server.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Cashier/Customer Service
Factory to U/Falles Paredes
Houston, TX
11.2014 - 12.2015
- Customer service, sales floor, stocker, money handling
- Sales
- Inventory
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
High school diploma -
Fox Technical High School
San Antonio, TXSkills
- Merchandising (5years)
- Fast learner
- Payroll (5years)
- Team management (5years)
- Customer Service (10 years)
- Management Experience (5years)
- Team Player
- Assistant Manager Experience (5years)
- Serving Experience
- Inventory control
- Retail Management (5years)
- Retail Sales (10 years)
- Cash Register (10 years)
- Sales Experience (5years)
- Store Management Experience
- Food Handling (4years)
- Inventory (7years)
- Customer Service (10 years)
- Cash Handling (10 years)
- Interviewing
- Sales management
- Dental assisting
- CPR
- X-Ray
- Payroll
- Bilingual
- Customer service
- Cash handling
- Cash register
- Sales
- Retail sales
- Mentoring
- Leadership
- Merchandising
- Team management
- Medical imaging
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
Certification
- Food Handler Certification
- Certified Dental Assistant
- CPR Certification
Languages
Spanish
Full Professional
Timeline
Assistant Manager
Soma
12.2023 - Current
Supervisor Merchandising Manager
Old Navy
08.2023 - 01.2024
Assistant Manager
Express Employment Professionals
01.2021 - 08.2023
Assistant Manager
Dollar General
11.2019 - 12.2021
Active Manager
Banana Republic
12.2018 - 02.2020
Cashier/Sales Associate
Toys 'R' Us
11.2016 - 02.2017
Cashier/Customer Service
McDonald's
01.2015 - 08.2016
Cashier/Customer Service
Factory to U/Falles Paredes
11.2014 - 12.2015
High school diploma -
Fox Technical High School