LILLIAN TERRY
attendant
Whitewright,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Accomplished and energetic assistant manager with a solid history of achievement in retail. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include customer service, clerical and sales, Friendly and enthusiastic with 3 years of specialization in retail. Able to learn new task quickly ans proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
20
20
years of professional experience
Work History
Assistant Manager
McDonald's
Sherman, TX
08.2022 - 02.2026
- Oversaw daily operations to guarantee efficient service delivery and compliance with quality standards.
- Trained and mentored team members on operational best practices and customer service excellence.
- Implemented inventory management procedures, optimizing stock levels and reducing waste.
- Developed staff schedules to maintain optimal coverage during peak hours, enhancing workflow efficiency.
Customer Service Representative
Alorica
Sherman, TX
03.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
Customer Service Representative
Dialog Direct
Denison, TX
12.2015 - 02.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
Quality Inspector
Atterro Inc
Plano, TX
06.2014 - 07.2015
- Inspected outbound shipments and conducted random sampling of product quality.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Collected samples during production and tested randomly to determine in-process product quality.
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
- Presented clear, organized data in graphs, charts, tables and written reports.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Identified and helped resolve production problems, increasing output while reducing errors.
Third Key Manager
Family Dollar
Whitewright, TX
11.2010 - 06.2014
- Counted registers and cleaned and secured shop at end of shift.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Perform sale floor work, such as greeting or assisting customers, stocking shelves,or taking inventory.
- Manage staff, preparing work schedules and assigning specific duties
- Rotated merchandise and displays to feature new products and promotions.
- Unloading and throwing of freight.
- Established team priorities, maintained schedules and monitored performance.
- Effectively supervised staff of {2} personnel by implementing company policies, protocols, work rules and disciplinary action.
Waitress
CJ's Cafe
Whitewright, TX
09.2010 - 08.2011
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to help customers make food choices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Greeted new customers, discussed specials and took drink orders.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected dishes and utensils for cleanliness.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Machine Operator
Royal Case Molding
Whitewright, TX
03.2006 - 05.2009
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Operated machining equipment safely with team of operators.
- Kept detailed production records and identified hold-ups.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Complied with company and OSHA safety rules and regulations.
- Maintained equipment performance by lubricating and cleaning components.
Education
High School Diploma -
Pacific High School
San Bernardino, CA06.2002
Skills
- Upselling Products and Services
- Data Entry and Maintenance
- Verbal and Written Communication
- Customer Retention Strategies
- Administration and Management
- Active Listening
- Reading Comprehension
- Speaking
- Customer and personal service
- Critical Thinking
- Active Learning
- Time Management
- Writing
- Clerical
- Sales
- Instructing
- Telecommunications
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Assistant Manager
McDonald's
08.2022 - 02.2026
Customer Service Representative
Alorica
03.2018 - Current
Customer Service Representative
Dialog Direct
12.2015 - 02.2018
Quality Inspector
Atterro Inc
06.2014 - 07.2015
Third Key Manager
Family Dollar
11.2010 - 06.2014
Waitress
CJ's Cafe
09.2010 - 08.2011
Machine Operator
Royal Case Molding
03.2006 - 05.2009
High School Diploma -
Pacific High School