Sandra Reeves
Johnston & Murphy
Burlington,NC
22
years of professional experience
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Work History
Assistant Manager
2 Years 2 MonthsAssistant Manager
3 Years 1 Month- Managed daily operations of location such as store opening, closing, boutique maintenance, associate direction, and customer assistance.
- Coached employees on sales techniques and effective resolution of complicated issues and difficult customers.
- Enhanced customer loyalty and sales by delivering friendly service and demonstrating comprehensive product knowledge.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Oversaw daily operations, including store opening and closing, boutique maintenance, associate guidance, and customer assistance.
Manager/Cashier
2 Years 6 Months- Counted drawers at start and end of shifts, identifying errors and resolving discrepancies to ensure accurate financial reporting.
- Coached employees on sales strategies and resolving complex customer issues, enhancing team capability and customer satisfaction.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Reviewed and resolved differences between accounting information and cash drawer.
- Reviewed and reconciled accounting information with cash drawer, ensuring accuracy and accountability in cash handling.
Branch Manager
2 Years 5 Months- Managed daily operations of branch location, orchestrating forward-thinking strategies to accomplish profit and expansion goals, as well as performing store opening, closing and shift change actions and logs.
- Prepared employee work schedules to ensure adequate coverage and efficient task assignment.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Maintained secure cash drawers, resolving discrepancies in daily totals to uphold financial accuracy.
- Completed inventory counts and ordered merchandise.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Branch Office Administrator
10 Years 1 Month- Managed branch sales, Customer service, finances and record keeping in addition to assisting with data collection, data entry and report generation on various departmental related activities.
- Directed incoming calls to internal personnel and departments, effectively routing to best qualified team as liaison for finance, IT, and sales.
- Managed branch sales, customer service, finances, and record keeping while assisting with data collection, entry, and report generation for departmental activities.
- Directed incoming calls to internal personnel and departments routing to best qualified department, via work as liaison for Finance, IT and Sales departments.
- Contacted customers after completed sales to evaluate satisfaction and identify immediate service requirements.
- Reached out to customers after completed sales to evaluate satisfaction and determine.Immediate service requirements.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
Education
Associates - Criminal Justice
Associates - Business Administration and Management
Skills
Retail Management
Customer engagement
Sales growth
Retail financial management
Payment processing
Inventory management
Vendor relationship management
Employee scheduling
Staff training
Employee training
Orientation and training
Performance assessment
Performance evaluation
Team leadership
Team motivation strategies
Conflict resolution
Decision-making
Time management
Multitasking
Database software
Microsoft Office 365
Communication
Written communication
Active listening
Adaptability
Customer rapport
Client relations
Meeting management
Multitasking
Active listening
Timeline
Assistant Manager
Johnston & Murphy
06.2024 - CurrentRead More
Assistant Manager
Chico’s FAS
05.2021 - 06.2024Read More
Manager/Cashier
AIA Sweepstakes
09.2017 - 03.2020Read More
Branch Manager
Quality Oil
03.2015 - 08.2017Read More
Branch Office Administrator
Sandhills Office Systems
01.2005 - 02.2015Read More
Alamance Community College
Associates from Criminal Justice
Read More
Alamance Community College
Associates from Business Administration and Management
Read More