Eric Roberts
Melbourne
Summary
Proven leader in property management with Northland Investment Corporation, adept in community engagement and housing regulations. Expertly balanced tenant satisfaction with operational excellence, achieving high community standards. Skilled in workflow management and property assessments, I excel in strategic planning and problem-solving, ensuring seamless community operations and enhanced resident experiences.
Overview
9
9
years of professional experience
Work History
Community Manager
Northland Investment Corporation
07.2020 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
Assistant Community Manager
Northland Investment Corporation
04.2019 - 07.2020
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
Leasing Consultant
Northland Investment Corporation
07.2017 - 04.2019
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Leasing Consultant - Part Time
Northland Investment Corporation
07.2016 - 07.2017
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Education
Associate of Science - Meteorology
Community College of The Air Force
Montgomery, AL05-2005
High School Diploma -
Eau Gallie High School
Melbourne, FL05-1998
Skills
- Community engagement
- Familiarity with Housing Regulations
- Daily Workflow Management
- Property Condition Assessments
Timeline
Community Manager
Northland Investment Corporation
07.2020 - Current
Assistant Community Manager
Northland Investment Corporation
04.2019 - 07.2020
Leasing Consultant
Northland Investment Corporation
07.2017 - 04.2019
Leasing Consultant - Part Time
Northland Investment Corporation
07.2016 - 07.2017
Associate of Science - Meteorology
Community College of The Air Force
High School Diploma -
Eau Gallie High School
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