Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Eric Robertson

North Las Vegas,NV

Summary

Results-oriented salesperson and Leader known for delivering memorable experiences. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals as a Team.

Overview

13
13
years of professional experience

Work History

Retail Associate Manager

T-Mobile
12.2021 - Current
  • Strong floor presence to effectively manage in store wait times, observe customer interactions, and provide on the spot feedback for potential missed opportunities and best practices.
  • Effective Sync conversations to inspire/motivate performance. Identify best practices and work side by side with ME's to close gaps in the business.
  • Strong Time Management skills to effectively prioritize day to day tasks to complete in a timely and efficient manner.
  • Learn new systems/processes to be an early adopter and expert that can train and coach to these new processes.

Mobile Expert

T-Mobile
02.2016 - 11.2021
  • Consistently a high performer for our District for sales/customer experience.
  • Took on the role of Customer Loyalty Lead to help close knowledge gaps during the Sprint merger.
  • Effectively implemented our Interaction Model to best serve our customers and find the right solutions for them.
  • Acted as an extension of Leadership to handle escalations and share best practices with our team.

Kiosk Manager

Wireless Advocates
01.2011 - 02.2016
  • Led and motivated sales team to meet and exceed sales quotas. Consistently power ranked in the top 10 kiosks out of 500+ in the nation.
  • Drive performance by setting the tone and creating friendly competition amongst the team. Responsible for own personal sales goals as well as the Kiosk's monthly performance.
  • Audit paperwork and maintain Kiosk appearance to a high standard. Weekly progress reviews with each Expert to close any gaps in the business.
  • Built relationship with Costco Management to best serve our Members. Sought feedback weekly to identify any pain points to maintain strong partnership with the club.

Education

Associate of Arts - Accounting

CSN
Las Vegas, NV

Skills

  • Persuasive Selling
  • Recommending Solutions
  • Networking
  • Time Management
  • Upselling Strategies
  • Complex Problem-Solving
  • Inspirational Leadership

Accomplishments

  • 2x Winners Circle recipient
  • L.E.A.D program graduate (2021)
  • L.E.A.D program Mentor (2023)
  • Las Vegas North Customer Loyalty Lead

Timeline

Retail Associate Manager

T-Mobile
12.2021 - Current

Mobile Expert

T-Mobile
02.2016 - 11.2021

Kiosk Manager

Wireless Advocates
01.2011 - 02.2016

Associate of Arts - Accounting

CSN

Similar Profiles

CREATE PROFILE
Eric Robertson