ERIC RODRIGUEZ
Bound Brook
Summary
Detail-oriented and reliable professional adept at managing multiple priorities while maintaining a positive attitude. Proven track record of embracing additional responsibilities to drive team success and enhance productivity. Committed to fostering a collaborative environment that encourages innovation and efficiency. Strong problem-solving skills and a proactive approach contribute to achieving organizational objectives effectively.
Overview
9
9
years of professional experience
Work History
Digital Specialist
- Managed customer inquiries for all products and services
- Consistent communication with clients on orders by email and phone.
- Answering Client calls and emails
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Identified issues, analyzed information and provided solutions to problems.
Hardware Sales Associate
Home Depot
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Worked with supervisors and team members to understand supply needs and bring levels with desired tolerances
- Supported efficient and timely replenishment of sales floor merchandise.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Having knowledge of where supplies are and what they are best used for.
Retail Sales Associate
Petsmart
06.2023 - 06.2026
- Assisted customers in selecting pet products, enhancing overall shopping experience.
- Maintained knowledge of various pet care products and services to provide accurate assistance.
- Operated point-of-sale system for efficient transaction processing and customer service.
- Restocked shelves regularly, ensuring product availability and organization in store displays.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Greeted customers and provided outstanding customer service.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Supported team members by training new associates on sales techniques and store policies.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer Service Specialist
EVERFLOW SUPPLIES
12.2017 - 10.2017
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Answered customers’ questions regarding products, prices and availability.
- Created and updated customer accounts with relevant information.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
- 2
Education
High School Diploma -
Carteret High School
Carteret, NJ06-2018
Skills
- Detail-oriented approach
- Client engagement
- Client interaction
- Professional email correspondence
- Team management
- Excel proficiency
- Effective communication
- Data analysis reports
- Sales experience
- Data analysis using spreadsheets
Timeline
Retail Sales Associate
Petsmart
06.2023 - 06.2026
Customer Service Specialist
EVERFLOW SUPPLIES
12.2017 - 10.2017
Hardware Sales Associate
Home Depot
Digital Specialist
High School Diploma -
Carteret High School