Eric Rodriguez
Costa Mesa,CA
Summary
Results-driven service advisor with expertise in customer relationship management and sales acumen. Proven ability to enhance customer satisfaction and trust through effective communication and attention to detail.
Overview
9
9
years of professional experience
Work History
Service Advisor
South Coast Toyota
Costa Mesa, CA
10.2025 - Current
- Proactively identify services and recommend maintenance that is due by researching customer history to ensure continued vehicle performance and safety by using National Service History (NSH).
- Partner with certified technicians to meticulously review inspection reports and recommend necessary repairs while ensure timely service completion.
- Manage customer relationships throughout the service process, focusing on consistent communication regarding service status, inspection report, and repairs.
- Provide exceptional, friendly service along the customer journey by addressing concerns promptly and acting as a trusted advisor to retain future business.
Sales & Leasing Consultant
Fresno Lexus
Fresno, CA
03.2025 - 10.2025
- Exceeded sales quota month after month by 40% in vehicle volume by developing strong relationships with customers and generating referrals for future revenue.
- Used solution selling and competitive differentiation to identify needs, communicate product features/benefits, and eliminate objections to secure the sale and convert business.
- Worked as a Finance Liaison to review documents/contracts, warranties, and additional add-on services, which exceeded back-end gross profit by an average of $3000 per car.
Service Advisor
Findlay Toyota
Henderson, NV
12.2024 - 03.2025
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Provided accurate cost and time of completion estimates for services and repairs recommended based on time, miles and or conditions.
- Prepared repair orders using computer application CDK with accurate customer information, detailed services, and repair documentation.
- Reviewed final services, repairs, and costs ensuring 100% accuracy at check out for customer satisfaction.
Service Advisor
AutoNation Toyota of Irvine
Irvine, CA
03.2021 - 11.2024
- Addressed customer concerns efficiently to enhance satisfaction and loyalty.
- Supported warranty claims processing and documentation accuracy.
- Maintained up-to-date knowledge of new and existing vehicle models to increase recommended services increasing overall revenue.
- executing the service process from beginning to end and accuracy.
- executing tasks and making decisions with little to no daily supervision
Service Advisor
Santa Margarita Toyota
Rancho Santa Margarita, CA
12.2018 - 03.2021
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Business Development Representative
Mercedes-Benz of Laguna Niguel
Laguna Niguel, CA
05.2017 - 08.2019
- Answered all inbound sales calls promptly, offering first-class service to facilitate V.I.P. appointments for new and existing clients to increase overall monthly sales
- Communicated with potential clients to understand needs and specific product details while cross-referencing inventory database to locate ideal purchasing option
- Implemented strategic outreach initiatives by following up on new and existing leads, communicating by phone, text, and emails to secure new clients
Education
General Education
Fresno City College
Fresno, CASkills
- Multitasking and organization
- Vehicle assessment
- Attention to detail
- Strong work ethic
- Listening skills
- Handling customer complaints
- Workflow management
- Documentation and reporting
- Mechanical aptitude
- CRM software such as CDK
- Service upselling
- Sales and upselling
- Sales closing
- Product education
Timeline
Service Advisor
South Coast Toyota
10.2025 - Current
Sales & Leasing Consultant
Fresno Lexus
03.2025 - 10.2025
Service Advisor
Findlay Toyota
12.2024 - 03.2025
Service Advisor
AutoNation Toyota of Irvine
03.2021 - 11.2024
Service Advisor
Santa Margarita Toyota
12.2018 - 03.2021
Business Development Representative
Mercedes-Benz of Laguna Niguel
05.2017 - 08.2019
General Education
Fresno City College