Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Eric Roman

Bridgeport,CT

Summary

Driven and accomplished Business Owner at ER Service LLC, I leveraged problem-solving abilities and mechanical aptitude to enhance operational efficiency and customer satisfaction. At Progressive Hydraulics Inc., I spearheaded sales strategies that significantly increased market share. Known for exceptional client relationship building and a goal-oriented mindset, will consistently deliver results that exceed targets.

Overview

16
16
years of professional experience

Work History

ER Service LLC

Team Leader
06.2022 - Current
  • Maintained accurate records for client accounts, ensuring timely payments and proper documentation.
  • Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Enhanced safety measures by performing routine inspections and identifying potential hazards.
  • Boosted overall productivity with timely preventive maintenance on key equipment.
  • Collaborated with team members to complete larger repair projects efficiently.
  • Ensured smoother operations, maintaining accurate records of all maintenance activities.
  • Streamlined workflow by optimizing equipment layout and arrangement in the facility.
  • Trained new employees on proper use and care of tools, machinery, and safety protocols.
  • Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
  • Operated varied hand and power tools to complete repairs.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed safety protocols to minimize workplace accidents.
  • Installed new locks, door handles, and door closers.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.

Manager of Sales and Production

Progressive Hydraulics Inc.
10.2008 - 11.2019
  • Increased sales revenue by implementing innovative marketing strategies and building strong customer relationships.
  • Managed production processes for optimal efficiency, reducing costs and improving product quality.
  • Led a team of sales representatives to exceed quarterly targets, resulting in increased market share.
  • Developed and maintained key client relationships, ensuring long-term business partnerships and repeat customers.
  • Streamlined inventory management systems, reducing waste and improving order fulfillment rates.
  • Analyzed market trends and competitor offerings to identify opportunities for growth and expansion.
  • Coordinated production schedules to ensure timely delivery of high-quality products to customers.
  • Delivered key presentations to stakeholders, effectively communicating progress towards organizational goals and highlighting areas for improvement.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Organized promotional events and interacted with community to increase sales volume.

Education

High School Diploma -

Bullard Havens Technical School
Bridgeport, CT
06.2003

Skills

  • Customer Service
  • Multitasking and Organization
  • Repair Quality Inspections
  • Mechanical Aptitude
  • Quality Inspection
  • Sales and Operations
  • Equipment Inspection
  • Preventive Maintenance
  • Organizational Skills
  • Vehicle maintenance and repair

Additional Information

  • Proud member of the NHSA policy council since 2021
  • Volunteer for North End Little League since 2014

Timeline

ER Service LLC

Team Leader
06.2022 - Current

Manager of Sales and Production

Progressive Hydraulics Inc.
10.2008 - 11.2019

High School Diploma -

Bullard Havens Technical School

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Eric Roman