Eric Rosa
NIskayuna,New York
Summary
Professional person with honesty, integrity, and great work ethic that is skilled in managing multiple tasks with frequently, changing priorities. Meets deadlines and continuously projects a positive attitude about work and others. Puts the team ahead of individual needs.
Overview
24
24
years of professional experience
Work History
3rd Shift Production Supervisor
Cascades Containerboard Packaging
Scotia, NY
08.2022 - Current
- Resolved issues quickly to maintain productivity goals. Which includes reporting downtime of machines and working with maintenance to keep machines running.
- Evaluated team member performance regularly to identify and resolve productivity concerns. Perform Payroll duties on daily basis.
- Established clear priorities and production quality standards, including health and safety of workers.
- Performs daily reports on Production of plant presses laminator, and stitching/gluing machines.
Group Lead
Quest Diagnostics Laboratories
Albany, NY
07.2007 - 08.2022
- Supervision of eight drivers on a daily basis. Making sure routes are performed in timely fashion.
- Set weekly and weekend schedules for drivers.
- Managed Quest fleet of Vehicles in regards to routine maintenance, oil changes, inspections and cleanliness.
- Communicated customer complaints, requests and feedback to company management via either verbal or emails.
- Completed and submitted all necessary logs and paperwork on a daily basis
- Used handheld Scanners to scan and record the number, specimen type and pick-up times of samples pick-up at doctor offices, hospitals and other facilities
- Completed on-time pick-ups by choosing the best and most efficient routes
- Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions
- Fostered positive working relationships with clients by responding to their questions and concerns.
- Managed customer calls effectively and efficiently in a complex, timely manner.
- Entered calls into computer system and give clients confirmation numbers.
- Trained new team members by relaying information on company procedures and safety requirements, including the use of handheld scanners
- Reviewed daily requirements and forecasts and delegated work for optimal coverage. Which included shuffling of routes to cover all pickups. Calling outside service and part-time help to cover when necessary.
Delivery Driver
American Home Patient, Inc
Albany, NY
08.2006 - 04.2007
- Loaded truck and properly secured items to prevent damage during transportation
- Submitted receipts and money received from deliveries at the end of each shift
- Completed on-time deliveries by choosing the best and most efficient routes
- Drove company van for local and intra-state pick-ups of Oxygen tanks, wheelchairs,
- Oxygen concentrator machines and liquid nutritional drinks
- Completed all documentation neatly and accurately
- Kept the warehouse and associated outside areas neat and clean at all times
- Interpreted maps(gps) and followed written and verbal directions.
Technical Support Specialist
Environment One Corporation
Niskayuna, NY
09.1999 - 03.2004
- Answered and average of 30-50 calls per day by addressing customer inquiries, problem solving, and providing new product information
- Described product to customers and accurately explained details and care of e/one grinder pumps
- Politely assisted customers via phone, fax and e-mail
- Authorizing the Return of Merchandise (RMA's).Communicated with vendors regarding back order availability, future inventory and special orders
- Recommended, selected and helped locate and obtain out-of-stock product based on customers' requests
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Production Line Leader
Environment One Corporation
Niskayuna, NY
10.1995 - 09.1999
- Trained staff of 10-15 direct labor employees to perform assembly and manufacture of product
- Made sure that products were produced on time and are of good quality
- Oversaw the production process and managed the production schedule
- Monitored product standards and quality-control programs
- Set and monitored product standards, examining samples of raw products and processing tests, to ensure the quality of all finished products
- Supervised and motivated staff
Education
Bachelor of Science - Parks and Recreation Management
Utah State University
1990
Associate of Applied Science - Parks and Recreation Management
Delhi Tech College
1988
Skills
- Supervisory skills
- Excellent computer skills
- Exceptional organizational skills
- Creative problem solver
- Strong client relations
- Safe Driver Training
- Logistics Knowledge
- Strong Team Player
- Data entry expert
- Skilled multi-tasker
Timeline
3rd Shift Production Supervisor
Cascades Containerboard Packaging
08.2022 - Current
Group Lead
Quest Diagnostics Laboratories
07.2007 - 08.2022
Delivery Driver
American Home Patient, Inc
08.2006 - 04.2007
Technical Support Specialist
Environment One Corporation
09.1999 - 03.2004
Production Line Leader
Environment One Corporation
10.1995 - 09.1999
Bachelor of Science - Parks and Recreation Management
Utah State University
Associate of Applied Science - Parks and Recreation Management
Delhi Tech College
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