Eric Rouse
Calhoun County Visitor’s Bureau
Las Vegas,Nevada
1
Language
1
Certification
10
years of professional experience
I'm the guest and ambassador of my company also the face of the company my achievements were employee of the year also best cashier
Work History
Customer Care Representative
- Achieved a 90% customer satisfaction rating by providing exceptional service and support to city visitors.
- Responded to customer inquiries and complaints by putting customers first, using active listening techniques, and collaborating with coworkers to uncover the most effective solutions.
- Maintained store inventory, efficiently handled client transactions, and reported facility purchasing needs to the store supervisor.
- Month Year- Month Year
Warehouse Associate
4 Years 9 Months- Packed and inspected products for shipment to consumers and retail facilities across the country, minimizing errors in processing and delivery.
- Kept careful inventory and shipment records to keep the management team up-to-date on facility needs.
- Utilized heavy machinery, including forklifts and overhead cranes, to move product and support overall team performance.
- Trained 10 new employees annually on efficient operations, time management, and safety procedures.
Cafeteria Supervisor/Customer Support Specialist
3 Years 1 Month- Monitored dining facilities for seating availability, service needs, and potential hazards to guest safety and well-being.
- Attended to customer requests/complaints with grace and poise, resolving significant issues via collaboration with coworkers and supervisor.
- Upheld facility cleanliness and safety via restocking self-service stations, clearing dining tables, controlling food storage conditions, replenishing inventory, and liaising with the cafeteria manager.
Building Maintenance Associate
4 Years 4 Months- Maintained facility hygiene standards for safe use by clients and staff members.
- Utilized problem-solving skills to quickly resolve issues with little supervision and notified shift leader of urgent issues requiring immediate attention.
- Collaborated with supervisor and administrative staff to improve maintenance procedures, ensuring maintenance funding was utilized to its maximum potential.
Education
Certificate - Administrative Assistance and Secretarial Science
B.A. - Political Science and Government
23 credits remaining to degree conferral.
Skills
Microsoft Office Suite
Google Suite
Communications
Record-keeping
Customer Service
Time Management
Organization
Accomplishments
Employee of the year guessing ambassador promotion
Certification
Employee of the year
Languages
English
Professional Working
Timeline
Warehouse Associate
Target Distribution Center
10.2017 - 07.2022Read More
Cafeteria Supervisor/Customer Support Specialist
Air National Guard Base
05.2013 - 06.2016Read More
Building Maintenance Associate
Summit Pointe
02.2012 - 06.2016Read More
University of Louisville
B.A. from Political Science and Government
Read More
Kellogg Community College
Certificate from Administrative Assistance and Secretarial Science
Read More
Customer Care Representative
Calhoun County Visitor’s Bureau
Read More