JULIE ARRANT
Customer Care Representative/Medical Biller And Coder
PEARL,MS
Summary
Highly skilled and detail-oriented Medical Biller and Coder with extensive knowledge of medical terminology, insurance guidelines, and healthcare coding standards. Demonstrated proficiency in ICD-10, CPT, and HCPCS coding, prioritizing accuracy and compliance. Successfully manages billing cycles, submits claims, and resolves insurance discrepancies to optimize revenue and streamline operations. Collaborates effectively with healthcare providers, insurance companies, and patients to ensure timely and precise reimbursement. Possesses strong analytical, organizational, and communication skills while maintaining patient confidentiality and adhering to HIPAA regulations. Committed to providing efficient and precise support to healthcare teams in all billing and coding tasks.
Overview
15
15
years of professional experience
Work History
CUSTOMER CARE REPRESENTATIVE
Everise/CVS Caremark
11.2023 - Current
- Maintained company protocols while addressing and resolving customer concerns.
- Analyze feedback to identify improvements, enhancing service protocols
- Implement effective solutions, reducing resolution time, and improving service quality
- Develop creative approaches to unique challenges, boosting customer retention
- Provide data-driven recommendations, optimizing support processes
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Cross-trained and provided backup support for organizational leadership.
MEDICAL BILLER AND CODER
Performax
Flowood, MS
05.2022 - 12.2023
- Directed billing operations across multiple medical specialties, achieving accurate and timely processing.
- Optimized reimbursement rates by maintaining coding accuracy for pulmonologists, and cardiologists
- Implemented advanced coding techniques, significantly improving claim acceptance rates
- Collaborated with healthcare providers to resolve billing issues, reducing payment delays
- Streamlined billing workflows, enhancing the accuracy and timeliness of submissions
MEDICAL BILLER AND CODER
Plastic and Hand Surgery Associates
Flowood, MS
01.2010 - 09.2016
- Reviewed medical records and identified diagnosis codes, procedures, services and supplies for coding
- Verified accuracy of patient information and insurance data in billing system
- Coded medical encounters, ensuring compliance with standards and regulations, enhancing accuracy
- Posted payments and pursued claims, reducing outstanding balances, and improving cash flow
- Reviewed and coded complex encounters, ensuring precise documentation and regulatory adherence
Education
Associate Of Applied Science - Health Information Technology
05.2009
Skills
Healthcare Claim Coding
Document Management
Coding Error Resolution
Medical Coding
Patient Data Identification
Doctor Communication
Microsoft Office Suite
Past Due Account Management
ICD-10 Coding
Data Entry
Communication
EMR Systems
Electronic Filing System Organization
Microsoft Excel
Data Verification
HIPAA Compliance
Records Management
Data Security Procedures
Attention to Detail
Customer Service
Additional Information - Self Employed
Assessed client spaces to develop customized organizational strategies, improving functionality and efficiency in homes and businesses., Implemented tailored decluttering solutions, resulting in optimized space utilization and enhanced living and working environments for clients., Delivered personalized coaching and support to clients, fostering improved organizational habits and maintaining clutter-free spaces.
Timeline
CUSTOMER CARE REPRESENTATIVE - Everise/CVS Caremark
11.2023 - Current
MEDICAL BILLER AND CODER - Performax
05.2022 - 12.2023
MEDICAL BILLER AND CODER - Plastic and Hand Surgery Associates
01.2010 - 09.2016
Hinds Community College - Associate Of Applied Science, Health Information Technology