Eric Santos-Romero
Saint Paul,MN
Summary
Dependable leader with a track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Host
Perkins
Roseville, MN
11.2023 - Current
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Directed patrons to lounges and waiting areas.
- Greeted incoming guests to escort to assigned dining area and present menus.
Shift Manager
Arby's
Roseville, MN
01.2020 - Current
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Coached employees on interactions with customers to drive exceptional service.
- Documented receipts, employee hours and inventory movement.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Inspected work areas regularly for cleanliness and organization standards.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Upheld company standards and compliance requirements for operations.
Education
High School Diploma -
Roseville Area Highschool
Roseville, MN06-2022
Skills
- Team Collaboration
- Customer Service
- Complaint Handling
- Positive and Professional
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Host
Perkins
11.2023 - Current
Shift Manager
Arby's
01.2020 - Current
High School Diploma -
Roseville Area Highschool
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