Eric Scott
Sharon,TN
Summary
Results-driven Second Shift Supervisor with extensive expertise in quality control, team leadership, and operational efficiency enhancement. Proven track record of consistently achieving productivity targets while maintaining exceptional manufacturing standards. Skilled in conflict resolution, employee training, and safety compliance, with a strong ability to cultivate positive work environments that inspire team excellence. Committed to leveraging extensive experience to drive operational excellence and foster continuous improvement within a forward-thinking organization.
Overview
26
26
years of professional experience
Work History
Second Shift Supervisor
Milan Box Company
04.2023 - Current
- Gave clear staff instruction to achieve production output.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Fostered a positive working environment, encouraging teamwork and collaboration.
- Planned and communicated daily manufacturing tasks and targets.
- Supervised the second shift, delegating tasks and monitoring performance to meet project deadlines.
- Coordinated training and mentoring for team members, maintaining skilled and well-performing group.
- Maintained workplace safety by observing occupational and environmental health requirements.
- Resolved conflicts between team members to maintain group harmony and productivity.
- Checked work throughout production phases for good quality control.
- Achieved productivity targets by motivating and incentivising manufacturing teams.
- Implemented operational standards for high-quality manufacturing output.
- Oversaw work of manufacturing labourers and specialists.
Remodeling Contractor
Self Employed
09.2022 - 03.2023
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Met schedule using excellent planning and coordination skills.
- Performed site clean-up, keeping construction area tidy, organised and hazard-free.
- Collaborated with clients to select appropriate flooring materials, considering aesthetics and functionality.
- Installed various types of flooring, including hardwood, laminate, vinyl, and carpet, adhering to specific project requirements.
- Provided detailed cost estimates for flooring projects, including materials and labour, to assist client budgeting.
- Installed insulation and drywall, contributing to energy efficiency in buildings.
Quality Manager-Plumbing
Champion Home Builders
01.2016 - 08.2022
- Applied Quality Assurance (QA) methodologies to measure output quality.
- Led root cause analysis investigations for product failures, formulating robust solutions to prevent recurrence and maintain customer trust.
- Implemented improved policies and plans to enhance operational processes.
- Promoted a culture of quality awareness throughout the organisation, fostering a proactive approach to quality management and improvement.
- Facilitated training sessions on quality control procedures and tools, significantly reducing errors and improving team competency.
- Reviewed and updated quality policies and procedures, reflecting changes in regulations and business needs to maintain relevance and effectiveness.
- Enforced standards of work and reporting deadlines.
- Trained staff in Good Manufacturing Practices (GMPs) to drive consistently high standards.
- Developed and implemented production strategies and closely monitored results.
- Coordinated with regulatory bodies to ensure products and processes complied with legal and safety standards, mitigating risks of non-compliance.
- Spearheaded cross-functional teams to address and resolve critical quality issues, preventing potential losses and safeguarding brand reputation.
Freelance Artist
Self Employed
03.2012 - 12.2015
- Completed commission-based work while following client requests and vision.
- Planned creative projects using available time and resources.
- Developed ideas and art to invoke emotion and convey messages.
- Drafted sketches and mock-ups to help clarify inspiration and align visual strategy with client needs.
- Designed artistic renderings, graphics and branding packages for client promotion.
- Conceptualised work through sketches to determine design requirements.
- Selected and adapted oil, watercolour and gouache paints to desired finish.
- Assessed strengths and weaknesses of different types of media.
- Tailored art commissions to meet specific client visions while maintaining a unique artistic voice, resulting in highly personalised works.
General Foreman/Maintenance
Colorite
01.2006 - 02.2012
- Assigned work to personnel based on job requirements and individual skills to deliver quality products.
- Instructed staff on project goals and tasks, offering guidance and assistance in completing complex activities.
- Inspected completed work for compliance with client specifications.
- Prepared detailed inventory reports for management review, highlighting stock levels, discrepancies, and recommendations.
- Kept machines in good working order by performing preventative maintenance.
- Updated maintenance logs and reports with detailed records of repairs and servicing activities for future reference.
- Dismantled machinery and equipment to replace parts and make repairs.
- Serviced and repaired industrial equipment, keeping machines functional and safe.
- Implemented preventative maintenance schedules for key equipment, significantly reducing unexpected breakdowns.
Store Manager
Movie Gallery
10.2000 - 12.2005
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Merchandised displays to showcase new and popular items.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
- Fostered a culture of excellence, inspiring staff to exceed customer expectations and achieve sales objectives.
- Developed and maintained relationships with local businesses to boost community engagement and store profile.
- Coordinated promotional events to increase customer footfall and promote new product launches.
Education
Art Education
01-2014
Coursework in Art Education
Industrial Maintenance
01-2000
Pneumatic Maintenance
General Education
01-1998
Coursework in Art Education
General studies
01-1998
- Graduated in 1998
- Congressional Award for the Arts
- Presidential Fellowship, Murray State University
Skills
- Team building
- Quality control
- Conflict resolution
- Production planning
- Team leadership
- Occupational safety
- Equipment maintenance
- Process improvement
- Safety compliance
- Employee training
- Project management
- Time management
- Operational efficiency
- Time-management
- Decision making
- Creative thinking
- Production schedule and plan
- Active listening
- Manufacturing leadership
- Employee supervision
- Staff development
- Workforce motivation
- Monitoring
- Strategic thinker
- Time efficiency
- Stress tolerance
- Performance monitoring
- Production forecasting
- Quality control standards
- Critical-thinking
- Productivity optimization
- Labour optimization
- Progress monitoring
- Production management
- Task delegation
Timeline
Second Shift Supervisor - Milan Box Company
04.2023 - Current
Remodeling Contractor - Self Employed
09.2022 - 03.2023
Quality Manager-Plumbing - Champion Home Builders
01.2016 - 08.2022
Freelance Artist - Self Employed
03.2012 - 12.2015
General Foreman/Maintenance - Colorite
01.2006 - 02.2012
Store Manager - Movie Gallery
10.2000 - 12.2005
Tennessee College of Applied Technology McKenzie - , Industrial Maintenance
Jackson State Community College - , General Education
West Carroll High School - , General studies
University of Tennessee Martin - , Art Education