Hannah Mott
Denver,CO
Summary
Customer Service Leader experienced in team leadership and operational efficiency. Enhanced inventory management and regulatory compliance through effective training and issue resolution. Delivered exceptional customer satisfaction and loyalty through strong cash handling and communication skills.
Overview
9
9
years of professional experience
Work History
Second Shift Supervisor
Waffle House
Temple, Georgia
09.2016 - 02.2026
- Managed daily operations during high-volume shifts to uphold quality service standards and enhance efficiency.
- Trained and mentored new staff on customer service techniques and operational procedures to improve team performance.
- Resolved customer complaints and issues to enhance overall satisfaction.
- Ensured compliance with food safety regulations and health codes to uphold standards.
- Maintained optimal inventory levels and placed supply orders to minimize waste and ensure availability.
- Executed daily cash reconciliation and banking processes for financial accuracy.
Third Shift Manager
Pilot Flying J Travel Center
Temple, Georgia
01.2024 - 04.2024
- Oversaw overnight operations, ensuring seamless fuel sales and retail transactions.
- Managed inventory of convenience store and tobacco products, optimizing stock availability.
- Processed cash and credit transactions with high accuracy and efficiency.
- Maintained cleanliness standards across customer facilities, enhancing overall customer experience.
- Monitored security systems and conducted regular facility checks to enhance safety.
Retail Sales Associate
ATL SMOKE & VAPE
Villa Rica, Georgia
03.2022 - 12.2023
- Demonstrated thorough knowledge of product types and effects to educate customers and support informed purchasing decisions.
- Guided customers in selecting products to meet individual needs and preferences, enhancing overall shopping experience.
- Processed sales transactions efficiently using POS system.
- Managed inventory by promptly restocking merchandise, ensuring product availability and optimizing sales potential.
- Ensured compliance with age verification regulations.
Education
Certificate of Completion - Hospitality Management
West Georgia Technical College
La Grange, GA05-2020
Skills
- Customer service expertise
- Product knowledge and education
- Regulatory compliance and safety
- Inventory management strategies
- Cash handling and reconciliation
- Leadership and team training
- Effective communication skills
- Technical proficiency in software
Timeline
Third Shift Manager
Pilot Flying J Travel Center
01.2024 - 04.2024
Retail Sales Associate
ATL SMOKE & VAPE
03.2022 - 12.2023
Second Shift Supervisor
Waffle House
09.2016 - 02.2026
Certificate of Completion - Hospitality Management
West Georgia Technical College