Eric Shelley
Indian Trail,North Carolina
Summary
Accomplished Auto Glass Technician and business owner with a proven track record in enhancing customer satisfaction and streamlining operations. Leveraged effective communication and technical knowledge through classroom and hands on education to mentor staff and foster customer loyalty. Achieved consistent sales growth by implementing quality assurance and problem-solving strategies.
Overview
22
22
years of professional experience
Work History
Auto Glass Technician
Quackt Glass
11.2020 - Current
- Mentor new team members, sharing best practices and coaching them towards achieving their individual targets.
- Ensure timely delivery of products and services to meet customer expectations
- Build relationships with customers and community to promote long term business growth.
- Gain customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Foster lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Collaborate with team members to ensure smooth workflow, resulting in timely project completion.
- Accept and process payments for services.
- Maintain high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
- Establish long-term client relationships through effective communication and negotiation skills.
Owner/Operator of Excel Properties, Inc
Self Employed
05.2004 - 12.2005
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Manager
Autoglass Fitter
04.2009 - 03.2010
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Sales Associate
Edy's Ice Cream
10.2002 - 05.2004
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repea
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
No Degree - Business Administration And Management
Central Piedmont Community College
Charlotte, NC05.1993
Skills
- Effective Communication
- Customer Service
- Problem Solving
- Quality Assurance
- Power Tool Operation
- Diagnosing problems
- Troubleshooting malfunctions
- Documentation skills
- Safety Procedures
- Diagnostic abilities
- Technical knowledge
- Precision measurement
Timeline
Auto Glass Technician
Quackt Glass
11.2020 - Current
Manager
Autoglass Fitter
04.2009 - 03.2010
Owner/Operator of Excel Properties, Inc
Self Employed
05.2004 - 12.2005
Sales Associate
Edy's Ice Cream
10.2002 - 05.2004
No Degree - Business Administration And Management
Central Piedmont Community College
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