Eric Shotto

• Location: Keystone College
• Oversaw day-to-day operations in accordance with business objectives.
• Developed systems and procedures to improve operational quality and team efficiency.
• Mentored and coached team members to foster productive and engaging work environment.
• Created effective sales promotions and marketing strategies to help grow retail sales.
• Developed and implemented strategies to increase sales and profitability.
• Monitored financial performance, assisted with budgets and controlled expenses to provide financial stability.
• Developed and maintained professional relationships with customers, clients, and suppliers.
• Successfully opened and operated a national brand - Steak 'n Shake.

• Location: King's College
• Oversaw the day to day operations of 6 retail accounts totaling annual sales of 3.5 million dollars. This included the opening of a Chick-fil-A, a bar and multiple internal brands.
• Completed Chick-fil-A's 2 week Licensee Training Program in Atlanta
• 2019 Chartwells national runner up for Retail Excellence in Sales.
• Implemented a new POS software system, (Sequoia Retail Systems (Blackboard)) at all retail units, which included a Kiosk's ordering system at our retail food court and an unmanned convenience store.

• Managed sales for multiple accounts totaling gross annual sales of 1.6 million dollars. Accounts included Guy Fieri's and Bistecca by Il Mulino
• Communicated regularly with territory, regional, and strategic managers for daily support.
• Forecasted sales and established processes to achieve sales objectives and related metrics.
• Targeted prospects in my territory through careful research of competitor products, services, and trends.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.

• Location: Mitchell College
• Oversaw resident dining, 2 retail accounts, and the catering operation.

• Location: King's College

Location: Graceland University

Location: Keystone College