Ronshayla Cobbs
White Plains,MD
Summary
Motivated, hardworking, and compassionate person with knowledge of both nursing/non nursing and clerical practices. Performance driven and will endeavor until goals are achieved. Seeking a position in a facility where I can perform superbly.
Overview
17
17
years of professional experience
Work History
Director of Operations
Compass Group
Alexandria, VA
09.2023 - Current
- Facilitate the organizations environmental policies, procedures, training, guidance, and response to technical issues to ensure compliance with federal, state, and local environmental health and safety laws and regulations
- Overseer of operations, risk management and property management of 5 ACPS schools
- Oversee sanitation and security of all assigned schools
- Coordinate all work activities of janitorial personnel
- Weekly Teams leadership meetings, weekly Quality Assurance reports, month ending reports, scheduling and placement, staffing and recruiting, interviewing, onboarding, I-9 verification and payroll management, inventory management, infection control, loss prevention, monthly inventory purchasing, customer service, customer support, customer satisfactory survey
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
Environmental Operations Supervisor
Florida Presbyterian Homes
Lakeland, FL
06.2023 - 09.2023
- Overseer of operations; regulatory/ payor accreditation compliance, licensing verification audits, risk management, property management, overseen 318 bed community; weekly property reports, unit inspections, department inspections, grounds inspection, quality management, clinical programming, leadership meetings, QA reports, month ending reports, scheduling and placement, staffing and recruiting, conduct phone interviews and payroll management, inventory management, infection control, loss prevention, monthly inventory purchasing, customer service, customer support, patient satisfactory survey
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
Environmental Operations Supervisor
Opis Senior Services Group
Lakeland, FL
09.2019 - 11.2021
- Overseer of operations; regulatory/ payor accreditation compliance, licensing verification audits, risk management, property management; overseen 179 bed community, weekly property reports, unit inspections, department inspections, grounds inspection, quality management, clinical programming, leadership meetings, QA reports, month ending reports, scheduling and placement, staffing and recruiting, conduct phone interviews and payroll management, inventory management, infection control, loss prevention, monthly inventory purchasing, customer service, customer support, patient satisfactory survey
- Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
- Established strong relationships with clients by promptly addressing their concerns related to service levels or operational issues.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
Environmental Services Team Lead
Lakeland Regional Medical Center
Lakeland, FL
11.2018 - 09.2019
- Customer service; customer support, patient satisfaction survey, multi location inspection, quality assurance reports, regulatory/ pay or accreditation compliance, environmental service support, staffing assistance, recruiting assistance, mechanical equipment inspections, inventory control, loss prevention, data entry analysis, and observation analysis
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Administrative Assistant
Taylor Made
Lakeland, FL
01.2010 - 10.2018
- Customer service support; client support, client schedule management, clerical support tasks; weekly property reports, weekly- bi weekly rent collection, daily deposit transactions completion, month end report, bookkeeping, event booking, preparing and disseminating correspondence, receiving guests, staffing and recruiting; staff scheduling, payroll management, licensing verification and audits, unit inspections, inventory control, loss prevention, environmental service and sanitation control, ensure compliance with state guidelines and requirements
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Property Manager/Case Observer
Hearts of Angels
Lakeland, FL
05.2007 - 01.2010
- Property management, weekly property reports, property audits support, month end reporting, deposit transaction completion, unit inspection for occupancy, property inspections, ensure compliance with state and federal requirements, case managing, lease processing, bookkeeping, insurance verification, medical billing, payroll management, staffing and recruiting, staffing schedule management, system analysis, client monitoring, observation analysis reporting, case studying, routine therapy assistance, loss prevention, inventory control, patient support, environmental services, customer service, customer support
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Data Entry Specialist
GC Services
Lakeland, FL
03.2007 - 12.2009
- Manage large amounts of inbound and outbound calls in a timely manner, follow communication scripts when handling different topics, identify customers' needs, clarify information, data entry, customer service, customer support, research every issue and provide solutions and/or alternatives, payment processing, system analysis
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
Education
Associate Of Arts And Sciences - Business Management
Keiser University
Lakeland, FL10.2018
Skills
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- Business Management
- Process Improvements
- Quality Assurance
- Leadership training
- Workforce Planning
- Performance Analysis
- Schedule oversight
- Risk Mitigation
- Cost Control
- Process Improvement
- Capital Spending
- Operations Management
- Team Leadership
- Staff training/development
- Staff Management
- Employee Development
- Customer Service Management
- Customer Service
- Employee Relations
- KPI Tracking
- Data Analysis
- Customer Relations
- Hiring and Onboarding
- Performance Evaluation and Monitoring
- Proficient in Software
- Staff hiring
- Human Resources
- Recruitment
- Budget Development
- Staff Development
- Customer Retention
- P&L Management
- Budget Control
- Policy Development and Enforcement
- Delegating Work
- Staff Scheduling
- Scheduling
- Schedule Management
- Performance Evaluations
- Department Oversight
- Inventory Control
- Inventory Tracking and Management
- Purchasing and planning
- P&L Administration
- Desktops, Laptops, and Mobile Devices
- Assignment Delegation
- Financial Administration
- Inventory Management
- Cost analysis and savings
- Employee Scheduling
Timeline
Director of Operations
Compass Group
09.2023 - Current
Environmental Operations Supervisor
Florida Presbyterian Homes
06.2023 - 09.2023
Environmental Operations Supervisor
Opis Senior Services Group
09.2019 - 11.2021
Environmental Services Team Lead
Lakeland Regional Medical Center
11.2018 - 09.2019
Administrative Assistant
Taylor Made
01.2010 - 10.2018
Property Manager/Case Observer
Hearts of Angels
05.2007 - 01.2010
Data Entry Specialist
GC Services
03.2007 - 12.2009
Associate Of Arts And Sciences - Business Management
Keiser University