Eric Silva
West Bloomfield,MI
Summary
Accomplished Owner/Operator of Silva Mechanical, LLC, with a proven track record in operations management and expert installation of on-demand hot water and heating systems. Demonstrated ability to enhance customer satisfaction through effective communication and high-quality service, streamlining processes for efficiency. Skilled in problem-solving and adept at collaborating with contractors and wholesalers, ensuring optimal product application.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Owner/Operator
Silva Mechanical,LLC
02.2007 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Installation, maintenance and repair of water heaters and boilers in residential and commercial applications.
Journey Plumber
Dan Allor Plumbing
03.2005 - 02.2007
Installation of plumbing and gas systems in residential and commercial applications.
Plumbing Apprentice
L&S Pluumbing Inc
04.2000 - 12.2004
Education
Certificate of Completion -
Plumbing Industry Training Center, Local 98
Troy, MIHigh School Diploma -
Walled Lake Community High School
Walled Lake, MI06.2000
Skills
- Operations Management
- Application, sizing and installation of on demand hot water and heating systems
- Expert in analysis and problem-solving performance issues
- Ability to accurately communicate with contractor, wholesale chain and end user
- Sales Presentation
- Strategic Planning
- Project Planning
- Customer Retention
- Contractor Assistance
Accomplishments
To attain a position within the Plumbing and Hydronics field that will allow me to grow while promoting the skills necessary to expediently install and service equipment.
Certification
Navien NSS Contractor
Combustion Analysis & Carbon Monoxide Certification (National Comfort Institute)
Licensing
State of Michigan Licensed Mechanical Contractor issued March 2010
State of Michigan Licensed Plumbing Contactor issued December 2011
State of Michigan Licensed Master Plumber issued December 2011
Timeline
Owner/Operator
Silva Mechanical,LLC
02.2007 - Current
Journey Plumber
Dan Allor Plumbing
03.2005 - 02.2007
Plumbing Apprentice
L&S Pluumbing Inc
04.2000 - 12.2004
Certificate of Completion -
Plumbing Industry Training Center, Local 98
High School Diploma -
Walled Lake Community High School
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