ERIC SPEANBURGH
Sebastian,FL
Summary
Professional leader with 10+ years in team management and customer service supervision familiar with administrative, financial and marketing activities. Manages operations using goal-oriented approach. Well-versed in personnel management, recordkeeping and compliance requirements. Industrious, hardworking and passionate about driving company success.
Overview
13
13
years of professional experience
Work History
Proprietor
Vaderic Toys and Collectibles
03.2017 - Current
- Analyzed market trends to identify opportunities for expansion and diversification in the industry.
- Developed and managed relationships with vendors and suppliers.
- Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Managed finances, budgeting, and forecasting to optimize business growth and profitability.
- Provided customer service on accounts and resolved problems.
General Manager of Operations
Sunglass Hut - Luxottica
01.2021 - 05.2022
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
Assistant Manager
Sunglass Hut - Luxottica
08.2019 - 01.2021
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Logistics Manager
Oakley
01.2012 - 03.2017
- Collaborated with manufacturing and supply chain management.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Tracked production and quality control systems to proactively identify deficiencies.
- Integrated warehouse operations with existing and new business processes.
Education
Certification - Law Enforcement
Lake Technical Center
Eustis, FL01.2010
Certification - Law Enforcement
George Stone Area Vocational-Technical Center
Pensacola, FL03.2008
No Degree - Criminal Justice
Corning Community College
Corning, NY01.1992
High School Diploma -
Athens Area High School
Athens, PA06.1990
Skills
- Operations Management
- Customer Relationship Management
- Training and mentoring
- Employee Supervision
- Strategic Planning
- Small business operations
Timeline
General Manager of Operations
Sunglass Hut - Luxottica
01.2021 - 05.2022
Assistant Manager
Sunglass Hut - Luxottica
08.2019 - 01.2021
Proprietor
Vaderic Toys and Collectibles
03.2017 - Current
Logistics Manager
Oakley
01.2012 - 03.2017
Certification - Law Enforcement
Lake Technical Center
Certification - Law Enforcement
George Stone Area Vocational-Technical Center
No Degree - Criminal Justice
Corning Community College
High School Diploma -
Athens Area High School
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